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Old 02-20-2015, 03:14 PM   #11
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I believe this is an appropriate response?

OK, Damian here is my final response and offer.

Planet sent me a response letter yesterday to forward to you. Though I agree with their response I new you would not so I had to have a conversation with them today to try and come up with what I feel is a more than fair resolve.

Between Planet, DFW and Myself, we will replace your tank 100% at our expense.
Planet would make this build a priority and make sure that the quality is up to par for this style of tank.
The names Reef Savvy and Elos were mentioned. If you want this level of quality I say no problem but as you know that goes to a whole different price level. I didn't get the impression that's what you wanted or we would have started this differently. You will be responsible for the cost difference if you decide to upgrade to this style of aquarium.
You will be responsible for the freight costs. Last time it was $500.
I would need you to stay on the current damage claim until its final resolve.
I would ask, if you accept this offer, that you post a retraction on Reef2Reef and any other forum that we satisfied your situation.

On behalf of DFW, Planet and Fluid Designers we apologize for your problems and hope that you find this offer acceptable.
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Old 02-20-2015, 06:35 PM   #12
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It sounds a way forward.

How are you going to inspect it if crated though I was wondering?
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Old 02-22-2015, 10:40 AM   #13
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I've looked at those pictures on reef to reef!
I don't care if this was a cheaper option, the workmanship is clearly lacking!
The glass work is rough!
My DIY display tank builds have better silicone work and I'm not even a pro tank builder!
(They don't leak and are not cracked, they are neat and presentable with proper joints with full beads in the seam, I think I could've taken more time on the finish but they are good enough for me)

Maybe I'm in the wrong line of business!

I mean, you could fly me in from England and I'd do a better job for less! That's not bragging either, that's just what I think!

Hope you get this fixed.
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Old 02-22-2015, 01:34 PM   #14
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They agreed to send me a new tank.
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