I believe this is an appropriate response?
OK, Damian here is my final response and offer.
Planet sent me a response letter yesterday to forward to you. Though I agree with their response I new you would not so I had to have a conversation with them today to try and come up with what I feel is a more than fair resolve.
Between Planet, DFW and Myself, we will replace your tank 100% at our expense.
Planet would make this build a priority and make sure that the quality is up to par for this style of tank.
The names Reef Savvy and Elos were mentioned. If you want this level of quality I say no problem but as you know that goes to a whole different price level. I didn't get the impression that's what you wanted or we would have started this differently. You will be responsible for the cost difference if you decide to upgrade to this style of aquarium.
You will be responsible for the freight costs. Last time it was $500.
I would need you to stay on the current damage claim until its final resolve.
I would ask, if you accept this offer, that you post a retraction on Reef2Reef and any other forum that we satisfied your situation.
On behalf of DFW, Planet and Fluid Designers we apologize for your problems and hope that you find this offer acceptable.