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Old 02-14-2011, 10:14 PM   #51
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Quote:
Originally Posted by Tim Wheatley View Post
Just dropped my heater at petsmart. Got a new heater and some cash. They knew all about it.

They gave you cash and not a store credit? Cool!

Glad this is working out for everyone.
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Old 02-14-2011, 10:56 PM   #52
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I got $39.99 back for the heater, my new heater was $34.99, so I got $5 cash. All I took in was the heater and it's suction cups, I didn't even buy it from there and had no receipt. I just mentioned heater and she said "Marineland?"
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Old 02-14-2011, 11:02 PM   #53
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Nice!!! Thanks Tim.
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Old 02-14-2011, 11:11 PM   #54
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Mine was the 250w model. She had a sheet of paper with the refund prices on... Just wanted to add that.
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Old 02-14-2011, 11:16 PM   #55
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Awesome! I think all but one of my heaters was ordered on sale from Foster and Smith LOL.
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Old 02-15-2011, 01:44 AM   #56
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Took mine back tonight and they issued me a gift card for $40 +/-. I didn't even realize I paid that much for it. lol Also, correction; mine was the 250, (I don't know what made me think I had the 200).

Anyway, I got into a little trouble and spent an additional $35 on top of the giftcard. I ended up going w/ the Aqueon Submersible (200 watts). I never really cared for the clear glass heaters, but their selection was pretty lame. I installed it and it's working just fine. The temp dial is really easy to turn too.

Oh and I got more fishies, (they're in my QT).
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Old 02-15-2011, 07:52 PM   #57
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Drs Foster and Smith sent me this notification today

Quote:
February 15, 2011
Dear NEILAN,

We're contacting you with important news about your Marineland Stealth PRO Heater. Marineland is investigating quality issues involving the Stealth PRO Submersible Heater line, and out of an abundance of caution, they have stopped selling 100, 150, 200, 250 and 300 watt models. If you have questions about this stop sale or to return these heaters under your Marineland warrantees, please call Marineland Customer Service at 800-338-4896.

Please stop using it immediately and take the following steps:

Unplug the heater from the wall to stop the flow of electricity
Let the heater cool for 15 minutes
Remove the heater from the tank
As a valued customer, your satisfaction is our priority and we would like to offer a replacement or refund for the heater you purchased from us.
Our team of Aquatic Specialists recommends the Marineland Visi-Therm Heaters or Fluval M Submersible Heaters as appropriate substitutes

Please contact Foster & Smith Aquatics Customer Service at 1-800-443-1160 at your earliest convenience to arrange the proper return and exchange/refund of your Marineland Stealth PRO Submersible Heater.

We apologize for any inconvenience this may have caused. Please let us help you continue to enjoy your favorite hobby for many years to come!

Sincerely,
Customer Care Team,
Foster and Smith Aquatics
1-800-443-1160
CustomerService@FosterAndSmithAquatics.com
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Old 02-15-2011, 08:05 PM   #58
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Alright... You guys made your point. I believe you now.

Dang, its going to be hard getting my heater out of my tank
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Old 02-15-2011, 09:45 PM   #59
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Especially if it breaks and you have to have them send you one!
If you DO go through Marineland for a new heater, make sure you include the model # and every other number that is listed on the side of the heater, it makes processing MUCH faster, and you don't have to go back and forth with e-mails.
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Old 02-15-2011, 10:55 PM   #60
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But what sucks is that If I want to go through marineland I'll have to buy a heater anyways. My fish can't go with out one.

Sent from my iPhone
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