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Old 10-16-2015, 10:05 PM   #11
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I will continue to keep trying with Customer support tomorrow, they seem to be genuine so far in their efforts to try and make things right.

It really is just frustrating as I like the filter design, and the amount of media it holds, It is extremely quiet, and it was on sale for cheap $119. Which is very cheap for a canister filter here in Canada.

Any suggestions as to what to use as a lube for the gasket?
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Old 10-16-2015, 10:44 PM   #12
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when I used canisters I used petroleum jelly on rubber gaskets worked great also use it on my water filters for the house
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Old 10-16-2015, 10:49 PM   #13
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Thanks, I will try this as it's the last thing customer service asked me to try.
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Old 10-17-2015, 11:22 AM   #14
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Ok, so I applied vaseline to the gasket and although it is not perfect I do notice some improvement.
Not sure if I should try applying more, or something different. Or pack it all up and return it (calling store later to ask about filter returns).

For now, waiting to hear back from customer service.
The only good part is my fish don't seem to care in the least.
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Old 10-17-2015, 10:58 PM   #15
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The Marineland canisters are so big and bulky imo. Lots of room for bubbles. I prefer Fluval which is my recommendation if you end up returning this one.

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Old 10-18-2015, 09:31 PM   #16
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Well I unhooked the filter and took it back to the store, unfortunately they didn't mention on the phone that they don't carry the marineland canisters at that location... They called 4 other locations all of which had no stock.
I went home beyond frustrated but called a location 3 cities away, and they did have one. Off I went 40 min each way, swapped it out with no hassle.

Brought it home hooked it up and 4hrs later.....MORE BUBBLES THAN THE LAST ONE!!!!.

It goes back tomorrow and swapping it out for an AC110.
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Old 10-18-2015, 09:40 PM   #17
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Oh no! That's so not cool. Be aware people are complaining of the noise from the AC's lately.

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Old 10-18-2015, 09:52 PM   #18
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Oh no! That's so not cool. Be aware people are complaining of the noise from the AC's lately.

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+1
Its only been day 3 and it won't stop rattling.
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Old 10-18-2015, 09:58 PM   #19
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I have all older models and they are quiet which doesn't even matter because they are away from living areas but it seems like when the packaging changed is when the trouble began. I'm wondering if they are made somewhere else now.

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Old 10-19-2015, 07:23 AM   #20
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Actually I measured the clearance behind my tank last night and I only have 3.5" so it is going to have to be the penguin 350. I will just buy a spare impeller.

It is in my living room otherwise I would have gave up five days ago and just ran sponge filters just like the rest of my tanks tanks that are in the basement.
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