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Old 05-28-2010, 09:19 AM   #1
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Marineland Stealth Pro Issues

I had my 3 month old heater break on me this week. It stopped holding the set temperature. It was heating to about 10 degrees hotter than the setting by the time I unplugged it. So I called Marineland, expecting a little difficulty, told them the problem and the response was "we are out of the 300 watt heater until September..." I immediately thought "oh great here we go." I was very suprised to hear the complete statement of " what we can do is send you two of the 200 watt model!" No fight, no argument, just purely awesome customer service! THANK YOU Marineland!

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Old 05-28-2010, 11:13 AM   #2
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wow... thats not too bad at all! I've not heard of any problems with the 200w heaters, just the 300w (which happens to be the one i have)
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Old 05-28-2010, 11:25 AM   #3
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Hate that you had the trouble, but at least they are doing right by you. Thanks for sharing.
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Old 05-30-2010, 05:04 AM   #4
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they are great at doing right by the customer but.... i have lost my faith in the stealths.
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Old 05-30-2010, 11:38 AM   #5
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Great customer service to make up for a bad product. Productions runs sometimes do go wrong, or there may be a design flaw in that model. It happens. At least they are making up for it instead of playing games.
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Old 06-09-2010, 12:46 AM   #6
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aint those the best heater around?
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Old 06-09-2010, 09:14 AM   #7
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I prefer titanium heaters plugged into a controller. I got the Ranco dual controller and have two heaters plugged into that.
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Old 06-09-2010, 11:21 PM   #8
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aint those the best heater around?
in my mind they were. though there been some changes with in the country. the pros are a new design also. i am glad i stocked up on the older ones. maybe new ones ill have to go back to the regular marineland heaters that will work.
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Old 06-10-2010, 01:13 AM   #9
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in my mind they were. though there been some changes with in the country. the pros are a new design also. i am glad i stocked up on the older ones. maybe new ones ill have to go back to the regular marineland heaters that will work.
i rather use these heater than the glass one.
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Old 06-10-2010, 01:25 AM   #10
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I would think twice about that statement....They have held all outgoing shipments after they finally admitted there was a problem with the stealth pro models. Some of them overheat your tank, there are a few that even burst.
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