I bought a vortech ecomarine mp10 es. It is a wave maker and cost me about $260. I have had trouble getting it to perform to the level that I have seen and lead to beleive it should. It is suppose to have huge swells like the ocean. I have not been able to get it to do that so I called customer service. Now, they claim to have the best customer service in the saltwater industry. So I looked forward to calling them.
So I called. The guy I talked to was watching tv or something and told me to watch the videos on the web site. I said I had and I was unable to get it to do what they claimed. He said maybe I should buy another one. What? Does that make sense? He said I was doing something wrong. I said well why dont I just figure it out for myself. He said that sounds good and hung up! What an idiot. So I emailed the owner and he said that they had been busy and suggested that I call back another time.
My point is, dont say you have customer service when you have none. This guy did not know about my tank or set up and did not ask. It was terrible. I told them I was going to return it and they said "ok". Great customer service. Sorry had to vent.
So I called. The guy I talked to was watching tv or something and told me to watch the videos on the web site. I said I had and I was unable to get it to do what they claimed. He said maybe I should buy another one. What? Does that make sense? He said I was doing something wrong. I said well why dont I just figure it out for myself. He said that sounds good and hung up! What an idiot. So I emailed the owner and he said that they had been busy and suggested that I call back another time.
My point is, dont say you have customer service when you have none. This guy did not know about my tank or set up and did not ask. It was terrible. I told them I was going to return it and they said "ok". Great customer service. Sorry had to vent.