Originally Posted by thincat
The thing with the vortech pumps is that to get really good wave action you need two pumps, one on either side of your tank.
I agree with this, the wave really needs two pumps. However, that type of customer service is unacceptable in my book. I have two of the big Vortechs MP40W and they both had bearings cease up on me. I think I spoke with the same guy on the phone as you did, not very professional. However, I did get the replacement pieces sent out at no charge and all is good.