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Old 07-02-2017, 11:36 PM   #1
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Need help

I have 2 questions and can't find the answers in FAQ. I can't post pics at all online or on app both crash. How do I fix it? Second I was looking at my notifications and it said I had 2 messages but won't let me read them. I tried online and in app and both in boxes are empty but they are still in notifications. How do I read them?
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Old 07-03-2017, 05:35 AM   #2
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Just checking - this is online on a desktop computer website and also on the AA mobile app?

On the mobile try shutting down the mobile and re-starting. If no luck, try deleting the mobile app and re-installing. Sometimes these will work.
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Old 07-03-2017, 05:47 AM   #3
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Test photo load
Attached Thumbnails
Click image for larger version

Name:	IMG_0298.jpg
Views:	48
Size:	258.5 KB
ID:	301065  
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Old 07-03-2017, 10:54 AM   #4
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to retrieve messages go to notifications a
box will drop you will see a check or a number of what you received
could be a message could be a thank you ect just click on the one that has the number or check , as for picts I believe someone is already looking into that.
but from the sounds of what it's doing the file itself may be to big
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Name:	notification.JPG
Views:	35
Size:	42.7 KB
ID:	301068  
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Old 07-03-2017, 11:57 AM   #5
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I basically use my iPhone. How do I change the file size?
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Old 07-03-2017, 12:29 PM   #6
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I got it figured out thanks for all the help
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Old 07-03-2017, 03:59 PM   #7
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Need help

On my iPhone I just selected 'best' photo when loading - is that what you did? I think the other type was 'optimised' - yet to test for differences.

As well as loading photos directly as an attachment from the iPhone photo album, there is also the AA album area or a photo-hosting website like photo bucket where photos can be loaded, and a link of loaded photo copied to display an image. Just in case useful.
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Old 07-03-2017, 04:59 PM   #8
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I had to do the attachment and then select best photo. Now I can share with everyone thank you for the help and support
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