Nano cracked, experience w/warranty anyone? (w/pic)

[JamesR]

My nano is only a month old and it started to crack. I am beyond upset. My co-worker set me up with some frags and when I got home to acclimate them i saw this.......



I have everything in a rubbermaid container now, but need to know about if/how to get a replacement. I bought it from nanocustoms.com and have emailed & called for info about this. Their paperwork says they don't warranty cracked tanks...Would this be warrantied thru JBJ???

Any info on claiming a warranty on tank would be helpful. ............I can't belive this has happened..............I also am apprehensive to get a new tank if they do not warranty it, as I'm afraid the quality is cheap and it will only crack again.

ARGHHHHHHHHHHHHHHHHHHHHHHHH

Jim

[JamesR]

I just spoke with Chris from Nanocustoms.com and he was very cool (even returned my call Sunday night, how's that for customer service). I am going to call JBJ in the morning to discuss a replacement. Apparently they have had some problems with tanks cracking, so hopefully this won't be too much of an issue. Chris is going to work with me if they won't help. Says a lot for nanocustoms, cause it's not their fault!

Anyone have problems with their nano's, or am i just lucky?

I'll keep ya posted.

[captivereefs]

this is the second person on this board who had a JBJ nano cube crack!!! I have heard it is quite common. I was going to buy one for my desk but may go acrylic now!

[rubysoho]

oh wow!! I was going to get one, but maybe not anymore...

[matman]

if you are wanting to get one, then i suggest you get one. Mine is just fine, JamesR just had a run in with some bad luck. Sorry to hear about your Nano James! Hopefully your next one is in better shape!

[lando]

Does anyone know if they are all cracking in the same place. Jim...Is yours in the curve on the corner? How did you find it?

[JamesR]

lando, it is cracing from the top right corner. it's smooth on both sides, but the crack was not noticable in the am, when i was acclimating my frags, i saw it clear as day at dinner time. I'm calling jbj to discuss the warranty today.

[revhtree]

Got this from JBJ: http://www.jbjlighting.com/warranty.html

6 MONTH LIMITED WARRANTY
JBJ LIGHTING FIXTURES, LAMPS, NANO CUBE AQUARIUMS, SP-POWERHEADS,
and CO2 REGULATORS
The above-mentioned JBJ aquarium products are warranted to the original purchaser against defective material and workmanship for 6 months from the date of original purchase. This warranty is valid only under the following conditions: additions, modifications, or changes made to the product by the purchaser and not by the manufacturer shall void this warranty. Damages brought on by abuse, misapplication, or mishandling also voids this warranty. Broken or cracked bulbs are not warranted and will not be replaced. This warranty is limited to the repair or replacement of the product at the discretion of the manufacturer. This warranty does not cover personal injury, property loss, including livestock or damage (direct, incidental, or consequential) arising out of use of this product. This warranty gives you specific rights and you may also have other rights, which may vary from state to state. This warranty card must be filled out completely and returned within (14) days from the date of purchase. Failure to do so will void this warranty. A proof of purchase from an authorized dealer must be provided when making a warranty claim.
Upon discovery of a defect, the merchandise should be sent prepaid to:


Transworld Aquatics Enterprises, Inc.
3730 Unit 6, West Century Blvd.
Inglewood, CA 90308

Please call our Customer Service lines at (310) 672-4021 or (310) 672-4099 between
9:00 a.m. and 5:00 p.m. Pacific Standard Time for warranty claims or technical questions.

Looks like they cover there butts pretty good. Makes me wonder about them......

[JamesR]

Exactly what i've read. I'm curious to see how they handle it. I'll post my experience later today.

Jim

[rubysoho]

oh wow, they do try to cover all their bases...a little too well I might add, but I understand.

[lando]

Jim, let me know what JBJ says. I am interested to see if they will cover it since it has been modified by nano-customs. Hey, if nothing else, you can just go buy one of the $99 regualr nanos and put your modified hood on it. I do not think JBJ changeed the actual tank itself when they added the deluxe. Better lighting, cooling fans and a new nozel for the PH was about it. You already have the tool to do the "overflow mod".

[JamesR]

Thanks lando. So far, they seem pretty cool. I sent some pics and faxed some documentation to JBJ at their request. Thier communication has been great thus far. Chris from nanocustoms has offered to take care of it for me if all else fails......How that for customer service. That's why it pays to pay a little extra sometimes if you know the service is top notch.

I hope JBJ validates the warranty, I would be very pleased to know they stand behind their product. If not, I would not be comfortable purchasing another one.

If they validate that the crack was a defective tank, they said they would ship me a new one out. I'm anxioulsly awaiting their reply.

Just curious, with no sand, only my live rock, ph, hearter and lights. How long will my corals live in the rubbermaid? I plan on doing a small water change daily.

Thanks all,
Jim

[revhtree]

I would ask the lfs (one that you trust) to hold them for you. Maybe even pay them a small fee if need be. Better than loosing your corals.

[JamesR]

Rev - great idea, but wouldn't ya know it, my LFS is moving into a new building this week (3x the size and all new tank setups) which kills that idea, as all their livestock is being moved 20 miles away to their new location.

I must say JBJ has been terriffic in handling this matter, here is their reply to my email with photos of the crack……

“Hello Jim,
thank you for your email. We definitely stand behind the products that we manufacture and will start the claim process to send out the new replacement tank for you.

I will forward this information to Borite and he will handle your claim.
We appreciate your support and patience in the matter�

I spoke to the customer service rep again and was assured a new tank was on the way, being shipped today! I'm crossing my fingers that the next one will hold up, what are the odds of 2 cracking............ hope i didn't just jinx myself.


Thanks for all the replies!
Jim