Hi,
I just wanted to voice my satisfaction with Seachem and their very efficient support....
I have recently took a delivery of a 500ml bottle of Seachem Prime to find the bottle's label different to my others (different font, darker red on the label) which raised obvious concerns.
I emailed Seachem this morning and have had prompt responses from their team throughout the day, none of the usual 24 to 48hrs waiting for a response. It was literally 30 minutes wait for a reply.
Support like this is a rarity these days so I thought I would post a thread to publicise their success on great customer service as this is my first experience emailing their support (I have used their product for a long time).
For anyone that cares, the outcome was that the product is official. Anyone who may have had or has a similar worry or another query regarding their then contact them as their service is second to none.
That's all folks
From a happy Seachem customer
I just wanted to voice my satisfaction with Seachem and their very efficient support....
I have recently took a delivery of a 500ml bottle of Seachem Prime to find the bottle's label different to my others (different font, darker red on the label) which raised obvious concerns.
I emailed Seachem this morning and have had prompt responses from their team throughout the day, none of the usual 24 to 48hrs waiting for a response. It was literally 30 minutes wait for a reply.
Support like this is a rarity these days so I thought I would post a thread to publicise their success on great customer service as this is my first experience emailing their support (I have used their product for a long time).
For anyone that cares, the outcome was that the product is official. Anyone who may have had or has a similar worry or another query regarding their then contact them as their service is second to none.
That's all folks
From a happy Seachem customer