Hi, this is way late but I just saw your post. The exact same thing has happened to me - with magenta snails, too. The first time, I think it didn't survive the shipping (although its buddy did). The second time, it was a big mystery snail (I purposely asked for the largest they had) and I think it was too old to do well in shipping. But I also have two magentas plus some other colors that shipped and have thrived for a long time, including reproducing. Win some, lose, I guess.
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