aq.led

[Peteostler43614]

I ordered a light from these guys today, and the website had a great price! About two hours after i ordered it i got an email that said they had canceled my order and refunded my money! I guess they didn't want to honor the price i got it for! Won't order again from them as they should honor the price as listed!

[oyf709]

You order the product with reward point which the site didn't even activated. We didn't accuse anyone with any possible false action and we cancelled your order even sent you an email back with a 10% off discounted code to encourage you to make a purchase directly with us. If we ever advertised the price with reward point anywhere online, please show me the link as that would mean we did false advertisement and I can honor you the price. As simple as that, priced listed was the price you should pay, yet you made a purchase with a reward point which not really a "listed" price.

If you wish to make a purchase again, you are welcome to contact me and I can still honor you with the 10% off. However, making false claim over the site won't get you anywhere.

[Peteostler43614]

The price I purchased it for was listed on your site! The product was advertised to come with 300 reward points. Your site allowed 240 of those to be used towards the purchase of the light I was interested in. On the product page it listed the price with reward points to be significantly less than the list price! I figured that you had control of your site and that the fact that your site allowed me to use those reward points on my first purchase was a promotion and way to promote good faith in your company. In the time since I made the purchase and you canceled it, you have fixed your site and removed the reward points from the product.

I only post here to warn other aquarists that your company does not stand behind their own website and the prices listed therein. I did not think that this would become an issue of false advertising so I was not anal retentive at saving product page screenshots. In essence I cannot prove that it advertised it at a lower price because I trusted you and your site. I have never been thus treated before in my online purchases ever!

I did not post here to force you to serve me at a lower price, I post here to protect fellow consumers!

From your reply it is obvious that you troll the various aquarium forums and aggressively reply to any negative reviews of your company. Let the consumers speak what experiences they have, and in the end if you are an honest upright company you will prosper, if you are a dishonest you will despair.

[oyf709]

Originally Posted by Peteostler43614

The price I purchased it for was listed on your site! The product was advertised to come with 300 reward points. Your site allowed 240 of those to be used towards the purchase of the light I was interested in. On the product page it listed the price with reward points to be significantly less than the list price! I figured that you had control of your site and that the fact that your site allowed me to use those reward points on my first purchase was a promotion and way to promote good faith in your company. In the time since I made the purchase and you canceled it, you have fixed your site and removed the reward points from the product.

I only post here to warn other aquarists that your company does not stand behind their own website and the prices listed therein. I did not think that this would become an issue of false advertising so I was not anal retentive at saving product page screenshots. In essence I cannot prove that it advertised it at a lower price because I trusted you and your site. I have never been thus treated before in my online purchases ever!

I did not post here to force you to serve me at a lower price, I post here to protect fellow consumers!

From your reply it is obvious that you troll the various aquarium forums and aggressively reply to any negative reviews of your company. Let the consumers speak what experiences they have, and in the end if you are an honest upright company you will prosper, if you are a dishonest you will despair.

Me trolling? The way you react to my reply says a lot. I guess sending you the discounted code with first email advising you the cancellation of the purchase is trolling? You keep trying to create the idea that you saw we had that discounted price listed on the site so we should honor that. That fact is, you can't apply any reward point before check out and you can't check out unless you register. What you are suggesting is that unlike any person shopping online, you register first then click on the buy button and ignored any regular pricing "listed" on the site and find out the price only at the last stage of the check out where it says final cost?

If you are telling that is how you shop, I would fully respect that, however that doesn't mean we didn't "list" the proper price just because you ignored it. You are right on one thing , however, I shouldn't waste my time on this post as it is clearly you choose to take the better route by doing personal attack instead resolve issues.

[JRMagno]

I'm slightly confused on this reward points system, since I have never used aq.led, but if the order was placed at a discounted price, doesn't that mean that the fault lies with the company and not the consumer?? How would the consumer be able to lower the price unless it is the way it is set up? This seems fishy to me. The only reason an online order should be canceled by the company is because of stocking issues....

[Peteostler43614]

First off, you must not understand your site.
Right under the price tag it says "price in reward points". When I first looked at your site it had listed that the light came with 300 reward points. In the price in reward points it said that $14.00. I attached a picture of your site that shows this area (you have since removed the reward points from this and all other items so that you don't have to honor that price). So I thought that it was a great price and I would have to be stupid to pass that up. I added it to my cart, and selected my cart. Then It said "checkout Options" and I clicked GUEST CHECKOUT. I then purchased it for the advertised price. I DON'T WANT YOUR LIGHT NOW! I am only trying to protect others from abusive online merchants.

[Peteostler43614]

Originally Posted by jrmagno

i'm slightly confused on this reward points system, since i have never used aq.led, but if the order was placed at a discounted price, doesn't that mean that the fault lies with the company and not the consumer?? How would the consumer be able to lower the price unless it is the way it is set up? This seems fishy to me. The only reason an online order should be canceled by the company is because of stocking issues....

i completly agree!

[oyf709]

Originally Posted by JRMagno

I'm slightly confused on this reward points system, since I have never used aq.led, but if the order was placed at a discounted price, doesn't that mean that the fault lies with the company and not the consumer?? How would the consumer be able to lower the price unless it is the way it is set up? This seems fishy to me. The only reason an online order should be canceled by the company is because of stocking issues....

First off, no one blame the consumer nor in any of my email to him abusively calling him out for any wrongful action. In fact , I am sure I even apologize in the email about possible glitch on the server.
There couple things about your claim, u called me out trolling for come up and reply u just as I would reply to any client concern. Reward point is meant to assign to account for different situation. What you are suggesting is like suggesting if you went to ATM withdraw money, u got only $20 in the account but the ATM went ahead and gave you 10k. Are you suggesting those money are yours to keep? Reward point suppose to be the same idea, it is a balance on client's account and can be use to redeem it for certain discount. When you have 0 balance and yet able to withdraw the point out. Call it system glitch or human error as you like. It is not something correctly offered.

[JRMagno]

Originally Posted by oyf709

First off, no one blame the consumer nor in any of my email to him abusively calling him out for any wrongful action. In fact , I am sure I even apologize in the email about possible glitch on the server.
There couple things about your claim, u called me out trolling for come up and reply u just as I would reply to any client concern. Reward point is meant to assign to account for different situation. What you are suggesting is like suggesting if you went to ATM withdraw money, u got only $20 in the account but the ATM went ahead and gave you 10k. Are you suggesting those money are yours to keep? Reward point suppose to be the same idea, it is a balance on client's account and can be use to redeem it for certain discount. When you have 0 balance and yet able to withdraw the point out. Call it system glitch or human error as you like. It is not something correctly offered.

Something not correctly offered is still something offered, is it not? It is not the consumer fault that you did not set up your system correctly. If you go to a car dealership and a price is written on a car, that is the price they are obligated to sell the car at. And yes, if an ATM spit out $10K, it's called a bank error, and it would be yours. Not a great analogy to help your argument. Apologizing for not given a customer a product AFTER checkout and payment because of a system error is not much of an apology at at all. And a 10% coupon is not much of a consolation for poor business practices.

[oyf709]

Originally Posted by JRMagno

Something not correctly offered is still something offered, is it not? It is not the consumer fault that you did not set up your system correctly. If you go to a car dealership and a price is written on a car, that is the price they are obligated to sell the car at. And yes, if an ATM spit out $10K, it's called a bank error, and it would be yours. Not a great analogy to help your argument. Apologizing for not given a customer a product AFTER checkout and payment because of a system error is not much of an apology at at all. And a 10% coupon is not much of a consolation for poor business practices.

If the price tag was provided wrong , I can understand and offer the price that is printed, but having a incorrect virtual balance being use as currency is different. If you suggest the bank should let you keep the money , then you might wanna think twice. Cuz the last time someone did that, the bank not only got the money back, those two guys who let the money even got send to jail for some time for doing that.

[JRMagno]

Oh, a virtual currency on YOUR website, from YOUR company was wrong. I see now why you won't honor the price. Never mind, that's the same issue, it's still YOUR wrongdoing, not the customers. I still fail to see how canceling the order AFTER it was paid for is acceptable, and I continue to fail to see how arguing about it on a forum for hobbyists that may give you business is an acceptable business practice

[Zimmanski]

Putting aside that the company accepted money for the purchase of an item and then cancelled the order after the fact(guess you should have specified no backs-ies, Op), personally after reading the seller arguing with such emotion like a child I would never buy from them. Thank you OP for sharing your experience, consumers should know about the possibility of being in a situation like yours.

[JRMagno]

I completely agree. And, thanks to you, from now on anytime I buy something I am screaming "No Backsies!" Haha

[ejaramillo01]

Agreed, seeing how the seller reacted to your claim, is a clear sign of the type of company that they are.
I will never buy from these guys.
Thanks for sharing.

[dmolavi]

Originally Posted by JRMagno

And yes, if an ATM spit out $10K, it's called a bank error, and it would be yours.

Actually, no, it isn't. If the ATM gives you too much money, it is your responsibility to return it to the bank. If not, they can come after you for theft. This is one of many examples: Not The Best Idea To Gamble That $1.5 Million You Got Due To Bank Of America’s Error

[SharpieItBlack]

Am I the only one that sees the company replying in broken English?

[Macdaddydaze]

Originally Posted by SharpieItBlack

Am I the only one that sees the company replying in broken English?

I was thinking the same thing hahah

Sent from my PRO7D using Aquarium Advice mobile app

[flyfishfan1966]

If he can checkout and pay that's the price

SHIP IT !!!

[mr_X]

Mistakes happen and this was a simple mistake. Are you all suggesting that the glitch in the website should be taken seriously enough to lose major money on a product? If it was your website, I'd be willing to bet you would not be sending out that fixture for a fraction of it's cost. He gave the money back and offered his customer a discount for his trouble.

What does broken english have to do with anything? I would also be willing to bet the manufacturers of 90% of the hobby lighting out there don't speak any english.

[Scouser]

From how I've read it, the reward points are to be used on your next purchase?

Ya know, as a reward? You wouldn't be able to use a "money of your next order" voucher with your first order.

The seller has every right to cancel an order if a glitch in the system allows the reward points to be abused costing them a fair amount of money.

I'd be happy with the 10% discount code that you got as a courtesy....