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09-05-2009, 10:27 AM
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#1
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Thanx but no.....
Join Date: Jun 2008
Posts: 2,333
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Drs. Foster and Smith
The FedEx SMARTPOST shipping is CRAP. 11 days to get product! They split my order even though it shipped the same day. Shipped half str8 FedEx and the other half through that SMARTPOST (combination of FedEx with a hand off to the good ole US Post Office). The str8 FedEx = 3 days on my door. SMARTPOST = 11 days (so they say).
Order 9/2 : FedEx = 8:30am 9/5 SMARTPOST = anticipated delivery 9/12
and the FedEx package was the bigger and heavier of the 2.
I'm not sure if you can select different shipping without paying a premium but, for me, if not I'll be shopping elsewhere.
I ordered it all cause I wanted it all, AT THE SAME TIME.
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09-05-2009, 10:50 AM
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#2
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Sliced Bread
Join Date: Dec 2006
Location: Northern Virginia
Posts: 8,482
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Is this something new F&S is doing? I haven't ordered from them in a while, but it's never taken me more than 3 days to get all my stuff from them, even when the split my order (like when I order Salt, the split out the salt shipment everytime)
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~Neilan
In the DC Metro Area? Check out GWAPA and WAMAS
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09-05-2009, 11:03 AM
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#3
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Thanx but no.....
Join Date: Jun 2008
Posts: 2,333
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Dunno.. called cause I thought they screwed the order up and they explained it to me.
Your order (XXXXXXXXX-X) has left our shipping facility and will be delivered via FEDEX SMART POST.
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09-05-2009, 02:09 PM
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#4
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Aquarium Advice Addict
Join Date: Nov 2008
Posts: 5,330
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Same thing happened to my order of some florescent lamps. They split my shipment, one came in 5 days, bad, and the bulb came in 3 days later broken. I called them and they said sorry and that they would send a replacement. It never came so I called them and they said that since it was for a replacement they can only give me credit. Okay I got credit for the light, but I was still out one light bulb. Will order elsewhere.
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Happy Reefing,
TC
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09-05-2009, 02:19 PM
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#5
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Aquarium Advice FINatic
Join Date: Jun 2009
Location: Genesee,MI
Posts: 880
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i ordered glass tops from them and got the same smartpost shipping 7 days for a package to come from WI to MI
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09-05-2009, 02:38 PM
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#6
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Aquarium Advice Addict
Join Date: May 2009
Location: New York
Posts: 1,866
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WOW, I haven't had a problem with them yet. That's not a good thing to hear.
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Keith
120 Mixed Reef
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09-05-2009, 03:51 PM
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#7
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Aquarium Advice Activist
Join Date: Jul 2009
Posts: 131
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took me 8 days to get lights from them. WI to New York.
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09-05-2009, 04:13 PM
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#8
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is back to save the day!
Join Date: Jul 2009
Location: New Jersey
Posts: 3,194
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See, the "Drs." are slackin and they are knuckleheads.
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Thanks.
-Kevin
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09-05-2009, 04:56 PM
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#9
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Thanx but no.....
Join Date: Jun 2008
Posts: 2,333
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Bad time for bad customer service in this economy. Seems I'm not the only one ..hmmm.. Well I'm done w/ em...
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09-05-2009, 05:13 PM
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#10
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Aquarium Advice FINatic
Join Date: Jun 2009
Location: Genesee,MI
Posts: 880
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those lids were my 1st and now only order i will ever make from them.. btw anyone know where i can find some glass tops for a 90g
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09-05-2009, 05:15 PM
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#11
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is back to save the day!
Join Date: Jul 2009
Location: New Jersey
Posts: 3,194
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I was done with them about a month ago. Hate them, hate their costumer service, etc.. They sent me what was probably THEE worst rocks i've ever seen. Thumbs down for the Drs. They suck. Took them two weeks so send out my plumbing supplies as well. I bought two things.. a ball valve and a 10' tube...
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Thanks.
-Kevin
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09-05-2009, 05:48 PM
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#12
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Algae Fighter
Join Date: May 2006
Location: Birmingham, AL
Posts: 3,872
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Yeah, the Fedex smart post is a new shipping method and it takes like 8 days to get stuff. I've been unhappy with that since they started it. I think next time I need stuff, I'll order from somewhere else.
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09-05-2009, 07:55 PM
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#13
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AA Team Emeritus
Join Date: Jul 2008
Location: Chicago,IL
Posts: 2,890
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I never order from them I always order from places closer to where I live. premium aquactics and Aquacave are closer to me so I always order from them get it next day or 2 days.
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09-05-2009, 08:30 PM
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#14
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Aquarium Advice Freak
Join Date: Jun 2008
Posts: 288
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wow... I have been using Dr F&S for about a year now and have ordered about 10 times.... never had one single problem. -- They have split the orders but, no problem with it. Sucks to hear the bad service you all got. 
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09-05-2009, 09:00 PM
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#15
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Aquarium Advice Addict
Join Date: Jul 2008
Location: Las Vegas, NV
Posts: 3,720
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Glass tops for 90G
Quote:
Originally Posted by Sonomakid
those lids were my 1st and now only order i will ever make from them.. btw anyone know where i can find some glass tops for a 90g
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Here is a link for glass aquarium tops.... Glasscages.com - Hinged Aquarium Tops
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09-06-2009, 08:02 AM
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#16
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Thanx but no.....
Join Date: Jun 2008
Posts: 2,333
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Quote:
Originally Posted by Sonomakid
those lids were my 1st and now only order i will ever make from them.. btw anyone know where i can find some glass tops for a 90g
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LOL too funny. That's exactly what I ordered that they shiiped fed-ex home delivery ! U stalkin me?
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09-06-2009, 08:05 AM
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#17
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Aquarium Advice FINatic
Join Date: Jun 2009
Location: Genesee,MI
Posts: 880
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Quote:
Originally Posted by CaptainAhab
LOL too funny. That's exactly what I ordered that they shiiped fed-ex home delivery ! U stalkin me?
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You know it big Guy. 
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09-06-2009, 08:18 AM
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#18
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Aquarium Advice Addict
Join Date: May 2009
Location: New York
Posts: 1,866
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Quote:
Originally Posted by Caige
wow... I have been using Dr F&S for about a year now and have ordered about 10 times.... never had one single problem. -- They have split the orders but, no problem with it. Sucks to hear the bad service you all got. |
Me neither, haven't had one problem yet. One thing I don't do is order anything I need quickly from them because it does take usually 4 to 7 days to NY.
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Keith
120 Mixed Reef
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09-09-2009, 07:10 PM
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#19
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Aquarium Advice FINatic
Join Date: Sep 2008
Location: Columbus Ohio
Posts: 519
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Yes, on my first order from them I thought "hmm, FedEx smartpost looks cheap"... took it 9 days to get from Wisconsin to Ohio. I can DRIVE to Wisconsin in 9 hours... what they apparently do is have FedEx pick it up, route the package through USPS parcel post, and then FedEx delivers it again. Or something. It's a loser, for sure.
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All cwt posts are implicitly appended with "just my two cents".
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09-09-2009, 07:58 PM
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#20
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Aquarium Advice Activist
Join Date: Mar 2009
Posts: 129
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I'm glad I checked this thread out. I was about to get some equipment for my 55G but I think I'll go elsewhere now.
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10G FW community and 20G Cichlid tank. 3 empty 10G tanks and an empty 55G, and 2 75G's on the way.
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