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03-08-2004, 08:10 PM
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#1
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Aquarium Advice Addict
Join Date: Sep 2003
Location: Palm Bay Fl
Posts: 4,075
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DrsFosterSmith
What a great store.
I sent out a mail order to them last Monday.
On their web site the have a Live Help link where you can chat with a rep. right over the internet(COOL!) I just checked on my order and they received it today and shipping it in the AM.
So far so good.
I like this store.
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03-08-2004, 08:17 PM
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#2
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Moderator Emeritus
Join Date: Jan 2004
Location: Vancouver, WA
Posts: 13,230
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I've heard a lot of good things about this store recently. When you get your order, let us know how you like it!
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03-08-2004, 09:22 PM
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#3
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Aquarium Advice Addict
Join Date: Sep 2003
Location: Palm Bay Fl
Posts: 4,075
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no problem 
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03-08-2004, 11:03 PM
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#4
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Aquarium Advice Addict
Join Date: May 2003
Location: Panama City FL
Posts: 1,817
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I have used them a ton in the past. They don't have hard to find items (i.e. Oceanic Salt, DT phyto, Cyclop-eeze) but carry just about everything else and their prices are much better than my LFS even with shipping added in.
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Rodman
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03-10-2004, 04:58 PM
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#5
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Aquarium Advice Addict
Join Date: Dec 2003
Location: Rosemount, MN
Posts: 1,091
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well DT has to keep cold, so i do not know how they could ship it. but thay are a vary good web site i have order from them many times before.
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A 46 gal bow front (Soft coral) reef tank with a 10 gal sump. And a 30 gal ( SPS and Clam) reef tank hooked up to the sump of the 46 so they share water.
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03-10-2004, 10:14 PM
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#6
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Aquarium Advice Addict
Join Date: May 2003
Location: Panama City FL
Posts: 1,817
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Quote:
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well DT has to keep cold, so i do not know how they could ship it. but thay are a vary good web site i have order from them many times before.
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Cold packs... I just got mine shipped in from Darin at Captive Reefs.
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Rodman
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03-10-2004, 10:23 PM
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#7
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Guest
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Overall they are my favorite online dealer. good prices, maybe not the best, but usually close. Customer service CANNOT be beat, those folks know their stuff. Packaging, great, shipping, gets here on time. If something not in stock, they will tell you in an email ASAP. Also they are a USA company, and I like to spend my money at home. (No offense to anyone from outside the USA intended, it's just my preference).
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05-14-2004, 01:47 AM
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#8
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Aquarium Advice Newbie
Join Date: May 2004
Location: Wisconsin
Posts: 4
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I absolutely LOVE Drs. Foster & Smith! Have ordered from them online many times and am always very pleased with the results. Customer service is superb. And lucky me! I only live about a 40 minute drive from where they are located in Rhinelander, WI (I live in Merrill) so occasionally take a trip up North to browse they're retail outlet store. Infact I was just up there a little more than a week ago, for those of you who keep saltwater tanks, the SW fish they have in stock in the store are amazing. Some I have never seen before or even heard of, but they sure were beautiful and very interesting. Especially one I saw, I think it was called a Helmet Cowfish or something like that. Neat!
Pam
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05-14-2004, 02:00 AM
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#9
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Aquarium Advice Apprentice
Join Date: Apr 2004
Location: Los Gatos CA
Posts: 47
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Some of their advice for reptiles and amphibian care is a little bit iffy on my terms, but their prices, service and everything else is great! One of my favourite online pet stores!
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10 Gallon plexi hex, 6 ghost shrimp 3 zebra danios
40 Gallon Breeder 7 Green And Black Costa Rican D. Auratus
46 Bowfront 4 D. Azureus
20 Gallon Breeder 2 Golden Mantellas
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05-14-2004, 06:28 AM
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#10
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Aquarium Advice Addict
Join Date: Dec 2002
Location: Greencastle, PA
Posts: 2,648
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I've ordered from them before, and have had excellent results. I know the need to support our lfs, but not when they charge more than twice as much for the same product.
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~Mike Shaw
Shawmutt.com. Blogs and Pictures of the Massively Multiplayer Offline game, Real Life.
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05-14-2004, 08:05 AM
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#11
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Moderator Emeritus
Join Date: Dec 2002
Location: Franklin, TN
Posts: 3,967
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Are their retail prices in the store the same as online, or do they mark it up for retail? I'm about 3.5 hours from Rhinelander in Marquette, MI.
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05-20-2004, 03:47 PM
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#12
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Moderator Emeritus
Join Date: Dec 2002
Location: Franklin, TN
Posts: 3,967
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bump
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05-20-2004, 09:20 PM
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#13
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Aquarium Advice Addict
Join Date: Sep 2003
Location: Palm Bay Fl
Posts: 4,075
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Im not sure about that bu maybe one of the others that posted can help you.
Sorry.
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05-21-2004, 12:59 AM
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#14
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Aquarium Advice Newbie
Join Date: May 2004
Location: Wisconsin
Posts: 4
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Hi Bearfan,
I live just about an hour from Rhinelander and have been to the retail outlet a few times. Yes, the prices seem to be comparable to the catalog from the things I have bought. Although it does seem that the selection in the catalog is better. Still a very nice store, lots of very unique fish available too if you have a salt water tank.
Pam
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05-21-2004, 01:09 AM
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#15
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Guest
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BearFan.
I know someone over at the Dr Foster Smith company.. I will check with him to see if the prices are different or the same as online.. And if its different approx how much in either way... Send me a pm the beginning of next week and remind me.. I plan on talking with him Monday or Tuesday of next week..
James
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05-21-2004, 06:29 AM
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#16
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Moderator Emeritus
Join Date: Dec 2002
Location: Franklin, TN
Posts: 3,967
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Thanks James...I appreciate it!
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06-15-2004, 08:19 PM
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#17
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Aquarium Advice Apprentice
Join Date: May 2004
Location: Greenville, SC
Posts: 35
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Ordered 110 lbs of live rock (3 boxes), and took Friday afternoon off from work to receive it via FedEx. One (1) box failed to arrive, Drs. F&S claimed it was FedEx's fault. They agreed to reship, and gave me a $25 credit, but now I have to take another afternoon off to receive. Quality was poor, about 15 lbs was useless small crumbs about the size of a quarter. No life on it other than coralline algae.
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06-15-2004, 09:34 PM
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#18
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Aquarium Advice Addict
Join Date: Sep 2003
Location: Palm Bay Fl
Posts: 4,075
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I've ordered from them again since I first posted this and all products were top notch.
Fast shipping!!!
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06-15-2004, 09:44 PM
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#19
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AA Team Emeritus
Join Date: Aug 2003
Location: Criders Corners, PA
Posts: 9,889
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I think they are a great site too. I do almost all of my online ordering from them. Returns are no problem -- they get your credit card credited back fast.
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03-20-2005, 01:20 AM
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#20
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Aquarium Advice Freak
Join Date: Dec 2004
Location: nebraska
Posts: 218
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I ordered all of my aquarium gravel from them (100 lbs.). Even with the additional shipping, they were $5 a bag cheaper than my LFS. My LFS seems to have problems with stocking any other gravel other than pink, purple or purple and pink mixed and they never have the large quanities needed for bigger tanks. I think some LFS are shooting themsleves in the foot by not paying attention to getting repeat customers. If I stop by a couple times and can't find what I want, I end up ordering on the internet. Chances are I won't go back to the LFS for a lot of items I need.
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90 gal planted, CO2, angels, neons, GN Plecos, GB Rams, Corys,Clown Loaches
90 planted, under construction, CO2 2.9 wpg
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