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10-01-2012, 06:00 PM
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#21
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Aquarium Advice Freak
Join Date: Aug 2012
Posts: 296
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Quote:
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Originally Posted by OscarFan76
Quick update: it didn't ship because of a shortage in stock. It is rescheduled for shipment tomorrow. They said they sent a rescheduled email but I didn't see it in the spam folder.
I'm very glad it wasn't lost in shipment. I was worried.
I'll update after receiving, but I'm happier after receiving a response.
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Good to eat its not dead at least..
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10-01-2012, 06:33 PM
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#22
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Aquarium Advice Freak
Join Date: Feb 2012
Location: Kentucky
Posts: 340
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Quote:
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Originally Posted by Saltwater reef
Good to eat its not dead at least..
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Eat? Lol I assume that was an autocorrect issue. No palytoxin for me, I'm trying to quit. Haha.
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10-01-2012, 06:39 PM
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#23
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Aquarium Advice Freak
Join Date: Aug 2012
Posts: 296
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Quote:
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Originally Posted by OscarFan76
Eat? Lol I assume that was an autocorrect issue. No palytoxin for me, I'm trying to quit. Haha.
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Ya they say those aren't the best for your diet do I've heard. Lol I meant to say "at least"
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10-05-2012, 10:35 AM
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#24
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Aquarium Advice Freak
Join Date: Sep 2011
Location: FLORIDA
Posts: 445
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Quote:
Originally Posted by Bobjoefredsky
I ordered a figure 8 puffer fish from reefs2go. I had the tank cycled, brackish, and I even bought pond snails.
Reefs2go proceeded to delay my order for 2 weeks, then tell me my order was cancelled in the last second
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Good morning, I am trying to look into your order and cannot find any information. Did you contact us about this problem? If you could inbox me with an order number, last name or email I will be happy to check this out for you. We are so sorry you are unhappy. We would love to find a resolution for you.
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10-05-2012, 10:36 AM
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#25
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Aquarium Advice Freak
Join Date: Sep 2011
Location: FLORIDA
Posts: 445
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Quote:
Originally Posted by carey
Agreed. i would be willing to pay a bit more for better quality. They are very friendly and give credits easily, but I would rather have what i ordered than my money back.
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Carey, we would also love to look into this for you as well. If you want to give us a call at 727-623-0914 we will be happy to work with you on any problems you are having.
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10-05-2012, 10:41 AM
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#26
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Aquarium Advice Freak
Join Date: Sep 2011
Location: FLORIDA
Posts: 445
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Quote:
Originally Posted by Bobjoefredsky
I ordered a figure 8 puffer fish from reefs2go. I had the tank cycled, brackish, and I even bought pond snails.
Reefs2go proceeded to delay my order for 2 weeks, then tell me my order was cancelled in the last second
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I believe the only order we have for this fish was ordered on May 12th and cancelled and refunded 3 days later on May 15th. The item was then pulled from our site due to unavailability. This is the only information I can find on this fish.
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10-05-2012, 11:00 AM
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#27
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Aquarium Advice Freak
Join Date: Feb 2012
Location: Kentucky
Posts: 340
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Update from my order. Everything arrived alive yesterday and looks great with the exception of some zoas. They haven't opened yet but I'm hoping they will.
The crabs and snails are much bigger than ones I got from live aquaria.
Customer service has been prompt and courteous on emails.
I will order reefs2go again assuming these zoas live or I get credit.
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10-05-2012, 11:01 AM
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#28
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Aquarium Advice Freak
Join Date: Sep 2012
Posts: 416
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From their post above looks like they may be stepping up their game lol.
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10-05-2012, 12:21 PM
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#29
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Aquarium Advice Activist
Join Date: Apr 2011
Posts: 153
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I just got an order from reefs2go day before yesterday and had a few problems with it. They called me this morning and resolved all problems that I had and then some! Extraordinary service I would rate with 5 stars. This wAs actually my third order with them, the first two were no problems at all. You have to admit that it's a hard business in shipping live aquaria around the United States and there will be casualties, but with people like Deonne on there customer service team that makes things right it's worth trying. When I stock my next big build I think I'll make the trip down to Clearwater Fl (5 hours from me) to pick up my order. Thanks again Reefs2go for making things right by me.
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10-05-2012, 12:23 PM
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#30
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Aquarium Advice Addict
Join Date: Sep 2011
Location: USA
Posts: 5,834
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Quote:
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Originally Posted by Pizza101
I just got an order from reefs2go day before yesterday and had a few problems with it. They called me this morning and resolved all problems that I had and then some! Extraordinary service I would rate with 5 stars. This wAs actually my third order with them, the first two were no problems at all. You have to admit that it's a hard business in shipping live aquaria around the United States and there will be casualties, but with people like Deonne on there customer service team that makes things right it's worth trying. When I stock my next big build I think I'll make the trip down to Clearwater Fl (5 hours from me) to pick up my order. Thanks again Reefs2go for making things right by me.
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+1 I've made 3 orders with them and have been very happy with everything but one small gorgonia which wasn't a big deal since I know they are very sensitive. Any more invert orders I place will probably stay with them as long as its in stock! 
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10-05-2012, 12:37 PM
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#31
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Aquarium Advice Freak
Join Date: Sep 2011
Location: FLORIDA
Posts: 445
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Quote:
Originally Posted by OscarFan76
Update from my order. Everything arrived alive yesterday and looks great with the exception of some zoas. They haven't opened yet but I'm hoping they will.
The crabs and snails are much bigger than ones I got from live aquaria.
Customer service has been prompt and courteous on emails.
I will order reefs2go again assuming these zoas live or I get credit.
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Oscar, we do ask that you give them at least a week for the zoas to want to come out. Shipping them does cause them a lot of stress but we do know that it could take up to 14 day for them to even show at all. If you have any problems, we are more than happy to process a replacement credit for these items. Just give us a call at 727-623-0914.
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10-05-2012, 04:09 PM
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#32
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Aquarium Advice Freak
Join Date: Feb 2012
Location: Kentucky
Posts: 340
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Thanks for the info. I didn't realize it took them so long after shipping.
Also, I'm really glad you use pieces of rock instead of frag plugs. Haha. I hate frag plugs.
So far I'm very pleased with my order.
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10-06-2012, 12:25 AM
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#33
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Aquarium Advice FINatic
Join Date: Jul 2012
Posts: 900
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Quote:
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Originally Posted by Reefs2go.com
Good morning, I am trying to look into your order and cannot find any information. Did you contact us about this problem? If you could inbox me with an order number, last name or email I will be happy to check this out for you. We are so sorry you are unhappy. We would love to find a resolution for you.
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Don't worry sorry I may have caused worry. This was back in April, so the tank initially built for the puffer is up and running as a freshwater now. Thanks for the concern though. At least now I know there is good staff 
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10-06-2012, 12:26 AM
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#34
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Aquarium Advice FINatic
Join Date: Jul 2012
Posts: 900
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Quote:
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Originally Posted by Reefs2go.com
I believe the only order we have for this fish was ordered on May 12th and cancelled and refunded 3 days later on May 15th. The item was then pulled from our site due to unavailability. This is the only information I can find on this fish.
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Yes that was my order. Let me correct myself it was in May not April.
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10-06-2012, 12:27 AM
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#35
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Aquarium Advice FINatic
Join Date: Jul 2012
Posts: 900
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Quote:
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Originally Posted by Reefs2go.com
I believe the only order we have for this fish was ordered on May 12th and cancelled and refunded 3 days later on May 15th. The item was then pulled from our site due to unavailability. This is the only information I can find on this fish.
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It was stalled for a week if not two I believe, and i received a notification from your website via email that they weren't in stock in the first place
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10-10-2012, 09:01 AM
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#36
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Aquarium Advice Freak
Join Date: Feb 2012
Location: Kentucky
Posts: 340
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Quote:
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Originally Posted by Reefs2go.com
Oscar, we do ask that you give them at least a week for the zoas to want to come out. Shipping them does cause them a lot of stress but we do know that it could take up to 14 day for them to even show at all. If you have any problems, we are more than happy to process a replacement credit for these items. Just give us a call at 727-623-0914.
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It has Been a week and they still are not open. I hope they are ok.
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10-10-2012, 09:03 AM
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#37
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Aquarium Advice Addict
Join Date: Sep 2011
Location: USA
Posts: 5,834
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Quote:
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Originally Posted by OscarFan76
It has Been a week and they still are not open. I hope they are ok.
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Have you tried changing the placement of them maybe different flow light will do it.. zoas are pretty hardy corals and are quite hard to kill IME lol
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10-14-2012, 03:12 PM
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#38
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Aquarium Advice Freak
Join Date: Feb 2012
Location: Kentucky
Posts: 340
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Quote:
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Originally Posted by Mrc8858
Have you tried changing the placement of them maybe different flow light will do it.. zoas are pretty hardy corals and are quite hard to kill IME lol
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I moved them a couple I days ago. Still haven't opened. 
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10-17-2012, 02:08 PM
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#39
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Aquarium Advice Freak
Join Date: Feb 2012
Location: Kentucky
Posts: 340
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Quote:
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Originally Posted by OscarFan76
I moved them a couple I days ago. Still haven't opened. |
They never opened. I have requested credit on them. Waiting on a response on if I get credit.
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10-17-2012, 05:55 PM
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#40
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Aquarium Advice Freak
Join Date: Sep 2011
Location: FLORIDA
Posts: 445
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Quote:
Originally Posted by OscarFan76
They never opened. I have requested credit on them. Waiting on a response on if I get credit.
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Oscar,
You should have the email with the credit in it within the next hour. Could you check your email for me and let me know? Thanks! Happy Wednesday!
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