I didn't take any offense, LKH. Don't worry. I know how frustrating it can be to see the way some stores treat their fish. I think your efforts are great and I hope you are successful. I will have to agree though, coming from someone that knows the company and has had a few customer complaints herself, that talking directly to someone in the store is a great idea.
I've had a few complaints that I won't deny. When I've been out and dead fish were not taken care of. Or when we had a case of anchor worm infect goldfish, and I quarantined all of the fish....people don't like to see that, and they complain. Within an hour after I arrived, I was contacted by the store manager, co-manager, and my assistant manager asking if I would take care of the problem. Most well trained managers are into customer service. They will listen.
Btw, after a week of treatment, the fish were all fine, and I only lost one.
Best of luck, with this and your sick fish.
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