ETH beat up?

[warped1]

Today I got my first every online purchase from Drs Foster and Smith - I bought several items per your recommendations - The one I have a problem with is the 300watt Hydor ETH - The package of the ETH itself (not the shipping box - that was okay) looked like it went through a war. The ETH was in the box - no plastic bag or anything around it - just in the box - the cord looked like it never was unwound and an instruction manuel - though bent - was included. Does anybody have the ETH 300 and knows what it looked like out of the box? Does it come with parts or a brush? Does it come wrapped in a bag? Should I be concerned? -- oh my nerves

 

[roka64]

I would call them and let them know. They have great customer service.

 

[cmor1701d]

I agree with Scott. Call customer service. The Drs. have the best custoemr service. They will check another box in inventory and tell you if anything is missing.

 

[neilanh]

Agreed, or they'll just send you another one. I bought something from them a while back, and the gasket was missing. They sent me a whole new unit, didn't even think twice about it.

 

[warped1]

Thanks for the advice -- I called customer service and she said it was not a problem to return it -- Me, on the other hand, am inpatient on having to wait for sending shipping and return shipping - it screw up the every other weekend with the kid - I guess my question now is that if anybody owns an ETH - do they remember how and with what is was packaged - if anything. My heater was all alone in a busted up box - not wrapped in a plastic bag then placed in the box - just in the box - it has both locking rings attached to it and when plugged in it appears to work (light come on) - if this is how they ship and I'm not missing anything, I am inclined to keep it to save time. But I'll wait and see if anybody remembers how theirs came out of the box