Go Back   Aquarium Advice - Aquarium Forum Community > General Aquarium Forums > General Hardware/Equipment Discussion
Click Here to Login

Join Aquarium Advice Today
Reply
 
Thread Tools Search this Thread Display Modes
Please support our sponsors and let them know you heard about them on AquariumAdvice.com
 
Old 12-15-2022, 01:36 PM   #21
Aquarium Advice FINatic
 
Jacky12's Avatar


 
Join Date: Sep 2021
Location: USA
Posts: 681
This is my email (bottom) to Fluval & their response:

We thank you for taking the time to contact us.

Are you cleaning out the pump with a Q-tip or small brush and rinsing it out? It could be that your system is getting more air trapped causing the filter to stop and purge air sooner. Please email the following photos of your filter set up so we can review.

1. Hosing coming off the filter lid
2. Hosing running up the side of your tank
3. Hosing turning over the rim of your tank
4. A full front view of the entire aquarium at eye level.
5. A close up of the intake and output hosing inside of the tank.

Thank you,

Jason Olsen
Customer Service
Rolf C. Hagen (USA) Corp.


--------------- Original Message --------





Subject: General Inquiry
Description:
My sister gave me a tank setup about a year ago that has two FX4 filters. Both worked up to the moment the system was dismantled for transport. When put back together, one filter failed. The motor was dead, cold & no vibrations. I bought a replacement impeller and motor & it was fine.


The other day, I removed a working FX4 for routine cleaning. The motor went dead when plugged in & placed under the tank. I removed the motor & intermittently the impeller spun & the motor appeared functional, meaning it started, but then stopped and restarted for no apparent reason. It has been properly cleaned. During an on phase, I returned in to under the tank & it has worked for the last 18 hours or so.


How can you account for motors working & not restarting when the filter is replaced placed in the proper position? I find this particularly bizarre as it’s happened twice. I am unable to see the images I attempted to upload. Can you please tell me if one or both are under warranty?





__________________
Jacky12 is offline   Reply With Quote
Old 12-15-2022, 01:56 PM   #22
Aquarium Advice FINatic
 
Jacky12's Avatar


 
Join Date: Sep 2021
Location: USA
Posts: 681
This is my email to Fluval (bottom) with their reply first.

We thank you for taking the time to contact us.

Are you cleaning out the pump with a Q-tip or small brush and rinsing it out? It could be that your system is getting more air trapped causing the filter to stop and purge air sooner. Please email the following photos of your filter set up so we can review.

1. Hosing coming off the filter lid
2. Hosing running up the side of your tank
3. Hosing turning over the rim of your tank
4. A full front view of the entire aquarium at eye level.
5. A close up of the intake and output hosing inside of the tank.

Thank you,

Jason Olsen
Customer Service
Rolf C. Hagen (USA)


--------------- Original Message --------





Subject: General Inquiry
Description:
My sister gave me a tank setup about a year ago that has two FX4 filters. Both worked up to the moment the system was dismantled for transport. When put back together, one filter failed. The motor was dead, cold & no vibrations. I bought a replacement impeller and motor & it was fine.



The other day, I removed a working FX4 for routine cleaning. The motor went dead when plugged in & placed under the tank. I removed the motor & intermittently the impeller spun & the motor appeared functional, meaning it started, but then stopped and restarted for no apparent reason. It has been properly cleaned. During an on phase, I returned in to under the tank & it has worked for the last 18 hours or so.



How can you account for motors working & not restarting when the filter is teplaced in the proper position? I find this particularly bizarre as itís happened twice. I am unable to see the images of the serial # plate I attempted to upload. I hope you can. Can you please tell me if one or both are under warranty?






We thank you for taking the time to contact us.

Are you cleaning out the pump with a Q-tip or small brush and rinsing it out? It could be that your system is getting more air trapped causing the filter to stop and purge air sooner. Please email the following photos of your filter set up so we can review.

1. Hosing coming off the filter lid
2. Hosing running up the side of your tank
3. Hosing turning over the rim of your tank
4. A full front view of the entire aquarium at eye level.
5. A close up of the intake and output hosing inside of the tank.

Thank you,

Jason Olsen
Customer Service
Rolf C. Hagen (USA)


--------------- Original Message --------





Subject: General Inquiry
Description:
My sister gave me a tank setup about a year ago that has two FX4 filters. Both worked up to the moment the system was dismantled for transport. When put back together, one filter failed. The motor was dead, cold & no vibrations. I bought a replacement impeller and motor & it was fine.



The other day, I removed a working FX4 for routine cleaning. The motor went dead when plugged in & placed under the tank. I removed the motor & intermittently the impeller spun & the motor appeared functional, meaning it started, but then stopped and restarted for no apparent reason. It has been properly cleaned. During a on phase, I returned in to under the tank & it has worked for the last 18 hours or so.



How can you account for motors working & not restarting when the filter is placed in proper position. I find this particularly bizarre as itís happened twice. I am unable to see the images I attempted to upload. Can you please tell me if one or both are under warranty?










C
__________________
Jacky12 is offline   Reply With Quote
Reply

Tags
fluval, problem, val

Please support our sponsors and let them know you heard about them on AquariumAdvice.com

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
FX4 vs Sun Sun HW-704b davidwolf General Hardware/Equipment Discussion 2 04-22-2021 10:31 PM
Fluval FX4 DIY in hose modifications Kaneu DIY Projects 5 06-04-2019 03:52 AM
Just got a Fluval FX4...what now JMaggs215 General Hardware/Equipment Discussion 3 02-09-2019 09:16 PM
Fluval 406 or fx4? joey6821 General Hardware/Equipment Discussion 3 06-13-2017 06:44 AM
Possible Hydro Sponge Filter Problem? Big Problem or Little Problem? Frank15 Freshwater & Brackish - Getting Started 7 03-05-2010 01:47 AM







» Photo Contest Winners







All times are GMT -4. The time now is 04:25 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2023, vBulletin Solutions, Inc.