Fluval plant spectrum nano sync failure

[MasonicNoodles]

Hello, I’m new here, but I own 3 fluval spectrum nano’s LED lights. I’m having an issue with my new one not syncing to my phone. The others work just fine but every time I plug in or reset and reinstall the app like the troubleshooting says to do, it still won’t connect to my app. I also tried using my app on my iPad. Same problem, the other two lights work just fine but my new one says “synchronization time fail.”

Any advice how to fix that? Thank you In advanced