Marineland Stealth Pro Issues

[eyring2210]

I had my 3 month old heater break on me this week. It stopped holding the set temperature. It was heating to about 10 degrees hotter than the setting by the time I unplugged it. So I called Marineland, expecting a little difficulty, told them the problem and the response was "we are out of the 300 watt heater until September..." I immediately thought "oh great here we go." I was very suprised to hear the complete statement of " what we can do is send you two of the 200 watt model!" No fight, no argument, just purely awesome customer service! THANK YOU Marineland!

 

[mfdrookie516]

wow... thats not too bad at all! I've not heard of any problems with the 200w heaters, just the 300w (which happens to be the one i have)

 

[HN1]

Hate that you had the trouble, but at least they are doing right by you. Thanks for sharing.

 

[mgamer20o0]

they are great at doing right by the customer but.... i have lost my faith in the stealths.

 

[cmor1701d]

Great customer service to make up for a bad product. Productions runs sometimes do go wrong, or there may be a design flaw in that model. It happens. At least they are making up for it instead of playing games.

 

[BlackMagic]

aint those the best heater around?

 

[cmor1701d]

I prefer titanium heaters plugged into a controller. I got the Ranco dual controller and have two heaters plugged into that.

 

[mgamer20o0]

aint those the best heater around?

in my mind they were. though there been some changes with in the country. the pros are a new design also. i am glad i stocked up on the older ones. maybe new ones ill have to go back to the regular marineland heaters that will work.

 

[BlackMagic]

in my mind they were. though there been some changes with in the country. the pros are a new design also. i am glad i stocked up on the older ones. maybe new ones ill have to go back to the regular marineland heaters that will work.

i rather use these heater than the glass one.

 

[thominil]

I would think twice about that statement....They have held all outgoing shipments after they finally admitted there was a problem with the stealth pro models. Some of them overheat your tank, there are a few that even burst.

 

[BlackMagic]

I would think twice about that statement....They have held all outgoing shipments after they finally admitted there was a problem with the stealth pro models. Some of them overheat your tank, there are a few that even burst.

glass heater tend to burst/break/crack more than Stealth.

i keep big fish, with a glass heater its not so safe.

i got a glass heater that i use for my 55 gallon, a 250 watt ... i set it at 72 and it still goes up to 82. the light on the heater keep lighing up.

 

[thominil]

I have used glass heaters for the last three years and have yet to have a problem with them. Only up until a few weeks ago did I switch the one on my 20g out, but that was because it was a 150w and I wanted to downgrade to a 100w, so I chose a Stealth Pro. If they are withholding shipments, there is more than likely a design flaw in the newer models. Not discouraging you from buying, just be careful and watch them closely, so far I've had no problems, and I hope I don't.

 

[BlackMagic]

they should just keep making the old models.