please help

The friendliest place on the web for anyone with an interest in aquariums or fish keeping!
If you have answers, please help by responding to the unanswered posts.
If there is one it should say so on the webpage you purchased it from.. let me look around and get back to you on that...



here ya go...


Warranty InformationMarineDepot.com is an authorized distributor of all products advertised on our website. When you purchase any product from us you are entitled to its manufacturer's warranty against defective merchandise. If your product is not functioning properly, please call our Technical Support Department at 1-800-566-FISH (1-800-566-3474) or 1-714-385-0080 as soon as possible (but not later than 60 days from purchase).

In most instances, our highly skilled Tech Support representatives can assist you in diagnosing and resolving your product problems. However, in rare instances, a product is defective. In such case, we will replace the product with an even exchange of the same item, subject to in-stock availability. Damaged items sent back to MarineDepot.com will to be sent to the manufacturer for evaluation and inspection. Replacement items ship the same day the manufacturer approves a replacement. Products designated as “all sales final”, “no returns” or similar language may not be returned and warranty claims require direct contact with the manufacturer of the product.

Several of our major manufacturers' policies require that you contact them directly for assistance regarding their products. Furthermore, some of our major manufacturers have a staff trained specifically to service their product line. These manufacturers will support, repair, return or replace them in accordance with their own policies:

American Marine800-925-4689Aquadyne858-495-1040Aqua Logic858-292-4773Aqua Medic970-461-0023Aquarium Currents570-422-6755CPR800-357-2995Digital Aquaticsinfo@digitalaquatics.comEuro-Reef949-770-9913Icecap800-7-ICECAPInnovative Aquatics866-4DOSINGIwaki508-429-1440LaMotte410-778-3100Neptune Systems408-578-3022PFO Lighting800-577-9690Precision Marine888-825-6716Red Sea Fish Pharm888-733-7329Reeflo/Sequence Pumps800-447-8342SpectraPure480-894-5437Tunze512-833-7546Ultralife203-922-0066Wave2K770-329-3682
MarineDepot.com only distributes products from manufacturers who provide at least average customer service. If you have found a manufacturer's service less than satisfactory, please inform us at purchasing@marinedepot.com. We take these complaints very seriously. Regrettably, we have discontinued distribution for many manufacturers who are unable to provide at least average levels of customer service. This is done in the interest of our customers.
 
it will have the manufacter's warranty (can vary from 90 days to a year) and marinedepot.com will warranty it for 60 days.
 
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