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I have one and love it. I try to take online reviews in stride, just like everything you buy sometimes there might be one bad apple. I would HIGHLY recommend oceanic 29g. You won't regret it.:D
It is quite commen to get ich when adding anything new, even if they didn't appear to have it before. I would raise the temp before I do anything else, then if things don't seem to be getting better use rid ich + but only half a dose at first. I always hate adding chemicals unless it is REALLY...
I would certainly keep up the temp. Seems to be the best solution I have ever used. Last resort if you have to treat, I have had to use Rid Ich +. It works the best. Good luck and remember that it will get horribly worse before it gets better.