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Coursair, you're lucky your manager backed you up when refusing a sale. All my manager says is "just tell them they don't get a guarantee," meaning let the fish die but don't refund them. Even the manager in charge of fish will give customers whatever they want if they throw a fit. Extremely...

Actually I did a lot of research on my own about all the animals we sell and water quality etc. so I could give customers the right information, that's how I found this forum. Several of my coworkers have done the same because we DO care. You're right that customers should research on their own...

I've noticed on this website there's a lot of hate towards pet stores and the employees. I would like to clear a few things up. I work at a large chain pet store, and I can understand a lot of the complaints, but the employees are usually not to blame. The pet store does a terrible job training...

I'm confused about the policy of some fish stores of having your filter running for 5-10 days before adding fish. (Forget about fishless cycling for a second, since most newbies don't have the patience for that.) I had this conversation with a pet store employee: Me: How long do I need to wait...

Thanks, I will post this in the cold water section instead.

My honey gourami died recently. I had it in a 10 gallon with 2 guppies and a mystery snail. I had it for a month. My water is fine, ammonia and nitrites are at 0 and temperature is around 78. The pH is 7.5. Any ideas why it died?

An odd thing has happened. My sick guppy is now acting fine. I think maybe he was acting weird because I had a big temperature fluctuation. My heater died overnight and it dropped from 78 to 70, then I got a new one the next day and it went back up to 78. But my other guppy was unaffected by...

I'm considering starting a goldfish aquarium. I would do a fishless cycle of course. I'm thinking a 40 gallon for 3 fancy goldfish. I have a few questions first: 1. What's the best type of canister filter for goldfish? Best filter media? 2. What's the best substrate? Sand or gravel? 3. Can you...

Does fish TB affect mystery snails as well? Or if I transferred the snail to another tank, would it infect that tank?

Are you sure bleach can kill the TB bacteria? I read in another forum it can't and you have to get rid of the whole tank.

I think my guppy has TB. He is in a 10 gallon another fancy guppy and a mystery snail. It is an established tank (had it for over a year) with 0 ammonia and nitrites. My past guppies have only lasted a few months, some of them had curved spines at the end, but I always thought their deaths were...