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She did not explain in detail how the salt would cure the hard water and ph level and really I didn't ask but after I did that I lost 3 fish that I had bought from her. So I should not use the salt? And what will help my problems?

Had my aquarium for about 2 months I use easy balance and aqua safe by the directions and my ph level is high and alkaline level is 8.4 which is the highest level my chart has and the hardness is very hard. We when to where we bought the fish last night and the rep there told me to put aquarium...