The movie isn't working for me. Can you describe what's happening?
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try the youtube link. It sounds like its taking in air, but all it sealed. I don't know what going on. It was fine before I moved my tank. Now it doesn't prime when its empty, I have to fill it myself and it flows but makes a weird noise.
Hmm. Not really sure. Like you said, it's hard to hear it doing anything in the video and under the stand was too dark to see. When mine was making noises lifting the latch to make the water fill the entire thing worked for me. Try shaking the canister around to loosen any air that may be stuck inside.
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While it's off. Just like in the YouTube video I linked. Shaking I'm pretty sure you can do while running, you just kind of rock it back and forth in a circular motion.
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