plkdb
Aquarium Advice Activist
Probably boring you guys to death with this crap, but it lets me vent. Stopped in at the store today, still no stand. Was told begining of the week it would definetely be here today. Keep in mind I have been waiting on the stand since 6/26. Was originally told two weeks. Tried talking to the guy who owns the store, wasnt willing to work with me on the price of the combo. When I bought it, the tank was 139.99, now its 99.99, plus the price of the stand and canopy. Total is now 401.99 Even though I have been waiting patiently since to recieve the stand and canopy, he wasnt willing to match the price with a instore credit. He said he got them from two different batches, and he would be losing money on the deal. Heres what I dont understand. They advertise themselves as Northern Florida`s largest dealer of sw fish for the last 35 years. So wouldnt they have accounts set up with the tank manufactuers so they are getting the same deal? I`ve been very polite the whole time since I ordered, I just am starting to feel like I`m never going to get this stand. But the woman I spoke to today says she was planning on doing a gift certificate or something for me being so patient, and I told her about the price difference. She said she was really surprised he wasnt willing to do anything, but that he had lost his mother this past week, and may not of been in the best state of mind. I told her I understood completely but was just surprised that he wasnt willing to do anything in the interest of customer satisfaction, pointing out that I obviously still have a tremendous amount of money left to invest in the aquarium. She says she talked to someone and they say the stand will be here Monday, even though they are closed, but I can either pick it up then, or on Tuesday during their regular business hours. I told her she obviously had enough going on Monday, not to worry about it, she wanted to call me Monday, but I told her if she did that was fine, but it really wasnt necessary. Tuesday would be perfectly acceptable given her circumstances. I think she is either the owners wife, or the manager. So am I being unreasonable? Am I being a pushover, pain in the a$$ customer, what? They had originally told me 2 weeks for the stand. Ocea says theres no reason why I should still be waiting for the stand but they are going to check into it from their end. They said their slowest turnaround time is 2 weeks. After two weeks I stopped into the store and they said Ocea was backed up by two weeks because they shut down two weeks for the 4th of July. Sounded stranged to me but what could I say? Any thoughts?
