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Old 01-29-2015, 08:05 AM   #21
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Originally Posted by ericwithac View Post
All im gonna say, a LFS employee is a salesperson. They are there to make a sale, that's it. IMHO most LFS will sell you anything to make the sale.

I'm going to disagree here but it may be because if I'm in the lfs I'm going to buy something (I just may not have figured out what).

I've been kindly talked out of impulse buys and bar one lfs, find I get good service. On the flip side, I think it's my responsibility to have a pretty good idea of the answer to any questions I may be asking.

However I may be a lfs junkie as off the bat, I can think of a half dozen things I'd like to buy
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Old 01-29-2015, 09:26 AM   #22
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And some of fishkeeping is influenced by culture (thus, people think it's totally fine to go in and demand a goldfish despite having a 1 gallon tank). We go to carnivals and see goldfish getting handed out in tiny tanks to kids who don't know a thing about temperature or ammonia or nitrates or any of it and then they go home and wonder why the goldfish is dead with a bent spine and all their neon tetras were eaten. If you want to help change cultural perception, write to assemblymen and small-government type leaders asking them to stop carnival goldfish in your area. I did and I got an answer - we will be speaking on the phone.

I think this is great point and one of the most important raised. People are just too different IMHO. It's easy to say 'there's no excuse for not researching because we have smartphones' but it's very easy and reasonable to assume that a fish just needs water to survive if you don't know any different. Everyone remembers there first goldfish brought home from a carnival and is often their earliest encounter with the hobby.

If anything I sympathise with unaware folk walking in to a store and carrying out their first fish. I consider myself a fairly intelligent person and I still made the same mistake. Many of us, if not most of us only research after we have made a mistake and end up finding forums like this in light of errors. Those that know to research things before hand only do so because of previous bad experiences so it's easy to say in hindsight. After all going into a store and asking who they believe is an expert in the hobby is just about the best kind of research you can do.

If they don't choose to take the advice then that is a different story.

What really does my head in with LFS is the fact that they don't seem to understand that they would gain more custom if they did things properly and helped people from the beginning.

I actually prefer my chain store to my local 'mom and pop's store. They made my first experience with keeping fish a living hell and robbed me in the process.




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Old 01-29-2015, 09:43 AM   #23
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Originally Posted by Mebbid View Post
The fun thing is I applied to a pet smart and didn't get the job



But agreed, we don't "hate" the pet store employees but rather don't trust what they say.



Yes the pet store doesn't train for crap, but what's preventing the employees from going out and researching a little if they really cared? It's pretty simple to do.

Same here I applied for pets at home to work in fish department and never got it, it would be far better If they employed fish hobbyists instead atleast most of us no a lot of the info and they wouldn't need to train people really then, I do feel for some enployees, but it's a bit silly when like mine they can't even tell you what to feed a fish other then fish flakes, I actually ended up taking a list in for them to see,

I agree people should research themselves before buying ANY animal weather it's a stick insect or a dog, but I also think employees SHOULD research the animals there selling also they should be able to give the best advice,

There's always going to be conflicting arguments over how certain things are done, which is good because that's when new ways are learnt, as I said before no one is perfect at this and we learn new ways all the time,




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Old 01-29-2015, 09:48 AM   #24
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I agree with that statement about the goldfish at carnivals. I grew up with goldfish in a little tiny one gallon tank. I had three (Han solo, Leiah, and Luke. I was eight &#128514 and neither me nor my parents had a clue about ammonia and all the other readings. We didn't know about correct stocking. In fact, I didn't even know about any of this until about three weeks into my five gallon! The media portrays fish the same as they portray a meal or snack. Once it's gone, you throw it away and get more. I don't think it is the employees at all, I think it's just the standard way of thinking today. Yes, it is morally wrong but people who care are genuinely trying. I've gotten to do a lot of research but I do still ask people at petsmart for their opinions because I've found multiple stores that has workers who give good insight in a FRIENDLY way. I don't think anyone is to blame, it's just become the norm to see a goldfish in a fish bowl (unfortunately &#128549 It's very rare to see people who are truly educated on the topic.


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Old 01-29-2015, 10:14 AM   #25
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They're not going to hire very knowledgable employees because it will lose them business.

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Old 01-29-2015, 10:30 AM   #26
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They're not going to hire very knowledgable employees because it will lose them business.

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This is where they screw up. Especially if you are a small time LFS.

If I owned my own fish business I would have so much info plastered around. You could even set up a small standing computer terminal with a search function that gives you brief but important info on a specific fish. This would encourage people to do research whilst they were actually in the place.

All it takes is a few experienced hobbyists to see how you approach the trade and they are likely to recommend your store to beginners. Even if they don't by fish from you they are more likely to by supplies knowing that they are funding a well organised store that benefits everyone. You could even have a free water testing station. Dreams....


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Old 01-29-2015, 10:33 AM   #27
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This is where they screw up. Especially if you are a small time LFS.

If I owned my own fish business I would have so much info plastered around. You could even set up a small standing computer terminal with a search function that gives you brief but important info on a specific fish. This would encourage people to do research whilst they were actually in the place.

All it takes is a few experienced hobbyists to see how you approach the trade and they are likely to recommend your store to beginners. Even if they don't by fish from you they are more likely to by supplies knowing that they are funding a well organised store that benefits everyone. You could even have a free water testing station. Dreams....


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I would go to that store. Make it happen man haha
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Old 01-29-2015, 10:39 AM   #28
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To the OP, Thanks for sharing on this thread. I believe we learned alot. About doing your own research and dont blame the employees. Great thread.
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Old 01-29-2015, 02:07 PM   #29
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I agree. In a day with the internet in everyone's homes, phones, etc.......its the job of the pet owner to research the pet they are interested in taking care of. When I got back into fish, I researched everything as some things have changed since I used to have fish 15 years ago. I looked up everything I could find, and I benefited from it. People in general tend to be morons and like to place blame on others, instead of taking responsibility for themselves. Good post!
While I do think you should do some research on your own.. I don't agree with the whole moron aspect. That would be like me being a mechanic and you bringing me your car and me saying "Take responsibility of your vehicle, Google the problem and gain knowledge of the car you bought"

There is and will always be a person who puts a bad taste in your mouth no matter where it is.. Some people care about their jobs and others are in it jst for the paycheck. That's where the "customer" needs to make the right decision as to who to talk to.
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Old 01-29-2015, 02:14 PM   #30
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While I do think you should do some research on your own.. I don't agree with the whole moron aspect. That would be like me being a mechanic and you bringing me your car and me saying "Take responsibility of your vehicle, Google the problem and gain knowledge of the car you bought"

There is and will always be a person who puts a bad taste in your mouth no matter where it is.. Some people care about their jobs and others are in it jst for the paycheck. That's where the "customer" needs to make the right decision as to who to talk to.
I always seek out the same people if I have had questions in the past. That's usually how it goes for any pertinent info anyone needs on a daily basis.

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