tsonnenl
Aquarium Advice Regular
I bought an 72g All-Glass tank and oak stand 10 months ago. Over the last two months, I have noticed the cabinet doors becoming more and more difficult to open, and assumed it was the wood on the doors swelling from moisture around the tank. Tonight I noticed that the front support between the two doors is visibly bending inward. I can now fit a finger between the support and door when the door is fully closed. I have talked to the manager of the store where I bought it, and he predictably advised that it would be better to deal with All-Glass directly, which I have done. Unfortunately, they only provide an email address which doesn't make me very confident about their response time, considering I have a 72 gallon bomb waiting to go off in my living room.
Ugh. Does anyone have any experience in dealing with All-Glass that they care to share? Any other thoughts?
I will go ballistic if they do not replace the stand that I counted on to last 20 years after it fails in less than one. As you know, its not as simple as swapping stands either. Completely stripping down a heavily planted 72g tank and setting it back up is not only extremely annoying and time consuming, but I will probably have to buy additional buckets and all of that crap too. Would asking for additional compensation for time and expenses to right their wrong be out of line? I'm leaning toward sucking it up and not saying anything if they replace the stand in the next day or so, but what do you think? Is that unreasonable to ask for? Any creative ideas for getting stands swapped without a complete teardown?
I'll keep you updated on the situation. Thanks for letting me vent...
Todd
Ugh. Does anyone have any experience in dealing with All-Glass that they care to share? Any other thoughts?
I will go ballistic if they do not replace the stand that I counted on to last 20 years after it fails in less than one. As you know, its not as simple as swapping stands either. Completely stripping down a heavily planted 72g tank and setting it back up is not only extremely annoying and time consuming, but I will probably have to buy additional buckets and all of that crap too. Would asking for additional compensation for time and expenses to right their wrong be out of line? I'm leaning toward sucking it up and not saying anything if they replace the stand in the next day or so, but what do you think? Is that unreasonable to ask for? Any creative ideas for getting stands swapped without a complete teardown?
I'll keep you updated on the situation. Thanks for letting me vent...
Todd