I think that they are going to try to sidestep what happended and blame it on something else here is what they sent me, sneaky people he is going to read all my stats then with whatever he doesnt like he is going to blame it on. well see what happens
Thank you for using our products. I have never seen carbon kill any animal. I have a few questions which may help me understand what may have happened.
What size aquarium do you have?
How long has the aquarium been set up and running?
What kind of filtration do you have?
What kind of skimmer do you have?
Do you have any other kind of filtration? (i.e. de-nitrators, etc)
What type of aquarium is it? (i.e. reef, fish only, etc)
How many fish do you have?
What are their species?
How large are they?
Do you have invertebrates?
What are their species?
Where is the aquarium located in your home?
What salt do you use?
What supplements do you use?
How often do you use them?
What kinds of foods do you feed? (Frozen, pellet, flake)
Does anyone else maintain the aquarium besides you?
Have you used any medications within the last 3 months?
What are your water parameters?
pH:
Alkalinity:
Salinity:
Ammonia:
Nitrite:
Nitrate:
Copper:
Any other parameters you have tested:
How often do you do water changes?
How much water do you change?
What kind of water do you use to mix the salt? (tap, RO, DI, etc)
Where are you located in the country?
Thanks,
John
Tech Dept.
Thank you for using our products. I have never seen carbon kill any animal. I have a few questions which may help me understand what may have happened.
What size aquarium do you have?
How long has the aquarium been set up and running?
What kind of filtration do you have?
What kind of skimmer do you have?
Do you have any other kind of filtration? (i.e. de-nitrators, etc)
What type of aquarium is it? (i.e. reef, fish only, etc)
How many fish do you have?
What are their species?
How large are they?
Do you have invertebrates?
What are their species?
Where is the aquarium located in your home?
What salt do you use?
What supplements do you use?
How often do you use them?
What kinds of foods do you feed? (Frozen, pellet, flake)
Does anyone else maintain the aquarium besides you?
Have you used any medications within the last 3 months?
What are your water parameters?
pH:
Alkalinity:
Salinity:
Ammonia:
Nitrite:
Nitrate:
Copper:
Any other parameters you have tested:
How often do you do water changes?
How much water do you change?
What kind of water do you use to mix the salt? (tap, RO, DI, etc)
Where are you located in the country?
Thanks,
John
Tech Dept.