Here's a pic of the turtle. I ordered from TurtleShack.com. Came in a poorly packaged tiny box. I ordered 2 ice packs to keep it cool and there was only 1. Their "best" labeled shipping option was 2nd day air, but I don't think that was good enough. The box was super hot, inside and out, the ice pack was completely melted and hot...and inside was one turtle that appears to be dead as a doornail.
The instructions said they would be in hibernation but this doesn't look like he's sleeping. The eyes look open and frosted over.
We're pretty bummed here.