MMantelli
Aquarium Advice Addict
Most definatley!
my suspicion is the fixture was damaged in the warehouse or something and they shipped it without checking it first
Oh and also with high light you will need ferts and co2 or a co2 suppliment. If not you may end up with either starving plants or an algae outbreak.
Unfortunately this is the issues with some of the cheaper things in this hobby, quality control can suck. I picked up some sponge filters from them and didn't have any issues.
Good luck I hope it all works out this time. Do you have any pics of Tue tank the plants went into? I hope you liked them. Can't wait to see it.
Wow I like it it looks very natural the aponogenton looks like its gonna have plenty of room to grow they were getting cramped in the 10. Is it one of the aponogentons or the marsilia that's not doing well? The aponogentons I've noticed really like a well balanced root tab and don't like to be planted to deep. The marsilia was going from emersed to submersed so it may die back some but shou grow back. Are you dosing any ferts or a carbon supplement?
Saturday 7/13 @5.07PM
A response to the previous request of quality check and FEDEX tracking number was received:
[FONT="]Hi:[/FONT]
[FONT="]We alway check and test before we ship, it is not fun for us to resent, we will lose $25 shipping + fixture, for this price , we do not make any money at all, also FedEx won't accept any clam,pls understand we do our best to handle it, but some time is out of our control, thank you.
Regard[/FONT]
[FONT="]S***n[/FONT]
Am I the only one feeling there's remorse or some sort of apology in this response? what happened to costumer service? I'm in a service industry myself and whenever an error occurs, i always apologize for the inconvenience. But in this response, i feel the retailer went on the offense. Would a regular costumer service representative mention anything about "it is not fun for us to resent" or "lose $25 shipping" or "we do not make any money" in the email? Costumer service has gone to hell nowadays
With the way it's worded English may not be that persons first language. When you buy more budget oriented things in this hobby the customer service is usually lacking, that doesn't mean the products are bad though. I have a Odyssea T5 going on 4.5 years and a canister filter going on 3.
From the response it looks like they're shipping you a new one for free and you get to keep the old one. If you look at it this way, it may have taken more time to get the fixture but now you got a free set of bulbs and a replacement ballast.