Pghjeff71
Aquarium Advice Regular
I also posted this under "product reviews" but figured I would post this where it would likely get read more.
This was my first time ordering fish online. I was torn between this company and Foster and Smith; however Foster and Smith didn't have the fish I wanted in stock so I went and ordered from this company. I placed my order on a Saturday and had my livestock on Tuesday. I order a cleanup crew, 2 Heni butterflies, a hippo tang and a 'false' Percula clown. One of the butterflies arrived DOA. The clown had something wrong with it's mouth (looked like damage) and died after a few days. The surviving Heni developed ich. The blue tang didn't show any symptoms for a few days but also developed it. fortunately they are in a QT and are going through Hypo. They are doing really well otherwise.
The blue hippo tang did not fall under their "6 day guarantee" and I see why-the thing arrived all emaciated and pale and looking like it hadn't eaten in weeks. It's now grazing on Nori, eating heartily and getting a bit plumper and the color is now very blue and beautiful. There were no problems with the cleanup crew (20 hermits, 10 snails and a lettuce nudibranch). Drip acclimation is key.
I did mail back the two deceased fish and haven't heard from their customer service on the status of a credit being applied to my next order.
All in all I'm not sure if I had a good experience with this company or not!! I love being able to get fish that I can't get at my LFS (or at double the price), but I'm still debating if this was worth it. That's my rant for the day
This was my first time ordering fish online. I was torn between this company and Foster and Smith; however Foster and Smith didn't have the fish I wanted in stock so I went and ordered from this company. I placed my order on a Saturday and had my livestock on Tuesday. I order a cleanup crew, 2 Heni butterflies, a hippo tang and a 'false' Percula clown. One of the butterflies arrived DOA. The clown had something wrong with it's mouth (looked like damage) and died after a few days. The surviving Heni developed ich. The blue tang didn't show any symptoms for a few days but also developed it. fortunately they are in a QT and are going through Hypo. They are doing really well otherwise.
The blue hippo tang did not fall under their "6 day guarantee" and I see why-the thing arrived all emaciated and pale and looking like it hadn't eaten in weeks. It's now grazing on Nori, eating heartily and getting a bit plumper and the color is now very blue and beautiful. There were no problems with the cleanup crew (20 hermits, 10 snails and a lettuce nudibranch). Drip acclimation is key.
I did mail back the two deceased fish and haven't heard from their customer service on the status of a credit being applied to my next order.
All in all I'm not sure if I had a good experience with this company or not!! I love being able to get fish that I can't get at my LFS (or at double the price), but I'm still debating if this was worth it. That's my rant for the day