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Sorry to hear that. Probably how you acclimated it but they do best in mature tanks with tons of LR, need long drip acclimations, and never be exposed to air.
By any chance did u take it out of the water when u added it to the tank. Like between the acclimation bucket or container and the tank. They can't be exposed to air.
Funny thing you say that. When i picked him up at the LFS they took him out of the water to put him in the bag so i could take it home. Maybe thats what happened.
I passed on the same information to my LFS. They had no idea either. It is sad to see that, even though they have been open for over 10 years!!! Unbelievable!