A couple of weeks ago, when I changed tank water, I noticed that it just didn't seem like the return was as powerful as it should/or was. I finished cleaning and filling the tank, and then cleaned the filter. The next water change it seemed to be doing even worse. I decided to clean the impelller. I took off the motor and disassembled the impeller. Then I gave every orifice in the filter, the impeller and the impeller housing a good cleaning. I put everything back together and it looked like I was getting better flow, but still not great. Finally, last week when I did my tank water change, the returns were barely flowing and when I held my my hand up against the intake, there was nothing. I took the filter apart and made sure that I had seated it properly and that the o-ring was still in place. Everything was fine. After taking it apart and putting back together again, it still was not working right. I called Hagen. The filter is supposed to have a three year warranty. She suggested all of the things, which of course I had already done. Finally, she asked me if I plugged in the motor while it was off the filter to see how the impeller was moving. Well, it was turning, but you could put your finger against it and hold it there with no problem. You could almost stop it with your finger. It was obvious that the motor was trying to go out.
I have to say that Hagen was very easy to work with and ready to stand behind their product. She sent me an e-mail with a file number and instructions on how to return the motor for replacement.
I packed it up. Followed her instructions and barely made it to the post office before they closed. I had the choice of sending it two day or overnight. Overnight ($48) or 2 day 15. I had to choose the two day. $48 was just too much.
That was late Wednesday afternoon, that means it didn't actually go out until Thursday. That puts delivery on Saturday and of course no one is there. That means they won't get to it until Monday and she had told me there was a 2 day turn around. I will probably not get the motor back until Thursday or Friday. In the mean time, I am testing and testing and changing as much water as I need to. It is killing my back, but I have to keep my fishies healthy. I have cut back on their food. I don't know what else to do? My ammonia this morning was .5, pH 7.4, no nitrites and negligible nitrates. I am using a decholorinator that has an ammonia neutralizer, when I fill it. The water is hazy. Both aerators are going full put.
I have also come to find out that the large pleco in the tank is the largest waste producer there is. He has all of a sudden started hanging out on the front glass. He is always in the midst of producing output. Yesterday, there was one that was about 13" and still going. I tried to suck some of it off, but it just made him mad.
I am I forgetting anything? What else can I do?
Sorry, this is disgusting, but I wanted to show you that I am not overstating Sucky"s waste output. I also wanted you to see how hazy the water is, even with the water changes. I can't believe my numbers aren't worse.
I have to say that Hagen was very easy to work with and ready to stand behind their product. She sent me an e-mail with a file number and instructions on how to return the motor for replacement.
I packed it up. Followed her instructions and barely made it to the post office before they closed. I had the choice of sending it two day or overnight. Overnight ($48) or 2 day 15. I had to choose the two day. $48 was just too much.
That was late Wednesday afternoon, that means it didn't actually go out until Thursday. That puts delivery on Saturday and of course no one is there. That means they won't get to it until Monday and she had told me there was a 2 day turn around. I will probably not get the motor back until Thursday or Friday. In the mean time, I am testing and testing and changing as much water as I need to. It is killing my back, but I have to keep my fishies healthy. I have cut back on their food. I don't know what else to do? My ammonia this morning was .5, pH 7.4, no nitrites and negligible nitrates. I am using a decholorinator that has an ammonia neutralizer, when I fill it. The water is hazy. Both aerators are going full put.
I have also come to find out that the large pleco in the tank is the largest waste producer there is. He has all of a sudden started hanging out on the front glass. He is always in the midst of producing output. Yesterday, there was one that was about 13" and still going. I tried to suck some of it off, but it just made him mad.
I am I forgetting anything? What else can I do?
Sorry, this is disgusting, but I wanted to show you that I am not overstating Sucky"s waste output. I also wanted you to see how hazy the water is, even with the water changes. I can't believe my numbers aren't worse.