Hi Adam welcome to the forum
I'm not much help on the filter problem haven't used that brand, maybe check nothing is blocking the impeller?
55 gallon elephant nose tank.
30 gallon shrimp and snail tank
70 gallon elephant nose tank, Gonzo the elephant nose and friends!
30gallon borara merah and brigittae green, red longfin bristlenose, shrimp, ninja, taiwan,bamboo, and snails.