What a pain...
Marineland issued a call tag w/FedEx to pick up my heater (boxed up) on Wednesday.
Wednesday afternoon, FedEx guy leaves a tag on the door stating that a 2nd attempt would be made. Nevermind that the door was open and our dog in that room. He never even knocked- just walked up, stuck "missed you" tag, and left.
Call FedEx. Given the runaround, then after giving the number on the door tag, was told that there was no record of FedEx coming to house, nor was there anything in the system FOR a pickup!
The fellow with customer service said to wait to see if the driver came back Thursday...
Nope
Call Marineland, and the nice lady said to just go to the post office and mail it, putting in a copy of the receipt for shipping, and they would send me a check with postage added...
We've had some serious issues with FedEx here for a while... So this wasn't really a shock. Just frustrating.