Hi guys, just wanted to vent some steam off. I ordered a wet dry filter from Dr. Foster Smith late December. I received it within 10 days from UPS, I opened the package and found a spider web crack on the acrylic sump. I called Customer Service they agreed to send me a replacement
. They said I should get it with 2-4 days. I got in 3 days, Fedex dropped it off today, the box looks like they dropped off a 5 story building
and then they played soccer with it. I opened it up and found a huge crack running down the back of the sump.
The first wet/dry is still at my work, waiting to be picked up. Which UPS has not picked up yet. They refuse to take it. Without UPS label.
Customer service keeps telling me the UPS guy will bring his on label.
Now I got two broken wet dry flters, they said they will send me another one, but double boxed with better padding. But they want at least to have one of the filters on the way back to them. Before they ship another one.
My tank is just empty waiting for a non broken wet/dry