I think it's great that there is LFS staff coming to our site looking for our, the customers, point of view. Fair play to this employee, they obviously want what's best for the fish and customers, not the shop. All too often, lfs's and their staff get a bashing here but education works both ways.. I love the leaflet idea. Some shops only think short term and I believe diliberatly sell stock like this because some people don't have a choice of many stores where they live, so they have to go back for more, before they end up eventually, giving up keeping fish. The shops short term gain, is their long term loss. I think you have gotten some great idea's and suggestions here and I wish you well in your job. I think you deserve a big pat on the back for taking the time to learn and share your knowledge with your customers. I know people will say, well that's his/her job but I work in retail(not lfs), so I know that it can be next to impossible to advise some people. Some people have ideas in their heads and will not be convinced otherwise. I have 2 shops in my small town, a large box store, which I hate and a TINY store, which I love. He WON'T sell just anything to anyone and he is busier than the other shop which is 10 times his size!!!!....