Canister Filter Issue! Help!

[jagstang500]

I purchased a national geographic canister filter 6 months ago. I left on a trip for a few days and came home to a filter that doesn't seem to be pushing any water out. Ive read that its likely that the impeller needs to be cleaned. Unfortunately I can not figure out how to remove the impeller on this filter. Ive researched these filters and the eheim equivalent. If anyone has experience with these I would greatly appreciate the help. I don't want to buy a new filter if I can avoid it.

 

[katiekelsey]

The company that made the filter should have a website or a customer service number you can call.

 

[katiekelsey]

I suggest looking for the manufacturer's website or a customer service number you can call. That's what I've done several times. I had a few questions about my Fluval canister filters. Fulval was very helpful and responded very quickly.

 

[jagstang500]

Ive looked at eheims website and downloaded the pdf manual but its terrible.

 

[sealife]

Do National Geographic and Eheim share the same filter?

Sent from my GT-I9305 using Aquarium Advice mobile app

 

[jagstang500]

yes they do. Nat geo basically slaps their logo on the Eheim ecco series.

 

[jagstang500]

figured out how to remove the impeller but now its still not pushing out water. The top heats up so I know its receiving power. Im at a loss.

 

[sealife]

Maybe take it back if its still under warrenty

Sent from my GT-I9305 using Aquarium Advice mobile app

 

[erla]

Maybe take it back if its still under warrenty

Sent from my GT-I9305 using Aquarium Advice mobile app

^This. I am assuming you got it at Petsmart, since NatGeo is their brand. My NatGeo filter broke recently. I'd had it for over a year, but the warranty is for 3 years. I brought it into Petsmart with my receipt and they let me exchange it for any filter I wanted (but paying the difference, of course).

I was able to upgrade to a better one that was on sale, and only had to pay about a dollar to cover the difference!

I try to shop at my lfs whenever I can, but this is one instance where I was very pleased with Petsmart.

 

[GingerMinusSoul]

I've never used a natgeo filter, but I've had problems similar with mine that were fixed by resiphoning. I drained the filter and redid the hoses etc. and that helped a lot.


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