Zaedon
Aquarium Advice Activist
Ask the LFS if you can test their water. If the water conditions are extremely poor you have found your answer. Trying to acclimate such a sensitive fish can be done easily, but if the fish comes from horrid water conditions that it has grown accustom too, the success rate goes way down. Think of it like this. When we as humans go from low altitudes to high altitudes we find it harder to breath as our bodies our not accustom to the higher altitude. However, we adjust pretty quickly (usually). Unfortunately, water quality for fish is a much harsher change to adjust to, and many can't take the change.