Help me lethargic snail!! Please!!

[platylover26]

I have an apple snail named cleo who I love very much. She has been in my tank for about three months. She has been lethargic for the past week or so. She doesnt move much. She just finds a spot on the glass and sits there with her tentacles tucked in. Everyday she is in a new spot, so she moves. But not much. Not like her old self. It is winter time here, so is she hibernating?

Water para. 0 am. 0 nit. 10 nitra.
78 degrees f.
20 gallon tank, planted
1 guppy
1 platy
2 cories
Couple of pond snails (hitchhiked in on plants Grrr)
Aprox. 6 platy fry

 

[Pseudomugil]

I have had many Apple snails in the past that do that. It seems to be normal behavior.

 

[platylover26]

I just noticed it looks like she has been getting pecked at by the fish. I put her in a breeder net, safe from the other fish, with a halved pea to encourage her to eat
It almost looks like her foot has a chunk missing. :-(((((( I really dont wanna lose my cute little cleo

 

[jessipanda]

Can you get a pic of her? Does she have any markings on her shell?

 

[platylover26]

She doesnt have any marks on her shell from the fish. Its hard to see the bite marks. Not sure if thats what they are. I added some Melafix, and she was moving around a bit more. Today is water change day. Nice clean water should probably help a bit.