Why do people think that? Easy. Sales. It's all about numbers. To stay in business an LFS needs to make money. We all know this. So if mom and dad Smith bring in little Suzy and look to get a fish for her is the LFS more likely to push proper education informing them that a goldfish really needs a 55+g with porper filtration, substrate, decor, maintenance tools, and food when they are looking to spend $10-$20? No. They're gonna sell a 1-3g "kit" and a goldfish and food and send them on their way providing "good customer service". Then, in a month when they come back guess what? No proper education. Selling another goldfish is nice though b/c they get to hear the cash register make that cool *cha-ching* sound.
I saw this with a couple recently and offered assistance when they saw me talking with the employee about proper stocking (only after they asked). They didn't listen even though I told them I just bought a 40g breeder for $25 right down the street. Walked out with a 2g kit, a small can of flake food, and 2 goldies. The employs overheard my wife and I talking with them and promptly offered "assistance" to help them get what they "needed". You can imagine where that got them.
Poor Suzy. Gonna lose 2 fish soon and is none the wiser as to why.
I saw this with a couple recently and offered assistance when they saw me talking with the employee about proper stocking (only after they asked). They didn't listen even though I told them I just bought a 40g breeder for $25 right down the street. Walked out with a 2g kit, a small can of flake food, and 2 goldies. The employs overheard my wife and I talking with them and promptly offered "assistance" to help them get what they "needed". You can imagine where that got them.
Poor Suzy. Gonna lose 2 fish soon and is none the wiser as to why.