tecwzrd said:
Kind of surprised that Oceanic hasn’t replied yet :? I’ll be in the market for a reef ready tank soon and if they don’t resolve this issue soon I think I’ll be going with All-Glass although both use the “Mega-Flow”
I wouldn't let their lack of communication steer you one way or another as the address I was given for technical support was a kent marine address. When calling All Glass for this same issue yesterday, they gave me the same kent marine address. It's not jsut Oceanic that isn't responding. They appear to have one guy that supports via email. That's it. He may be busy with other peoples overflows and iguana cages and stuff.
So I'll call directly.
BUT WAIT, THERES MORE!
Remember this picture?
Last night I notice the space was gone. I thought, oh, good, the stand 'settled' like the lfs said it would and everything is happy.
Then I noticed the water line in the tank. It was lower in the middle than on the sides. The stand didn't settle. The tank was drooping as far as I could tell. About that same amount that the gap was initially too. Hmm... how convienient.
So today I'm calling Oceanic back as well as my lfs, I'll demand to speak to somebody at Oceanic and not wait for email guy to write back and see if I can kill two birds with one stone, the overflow leakage and the bowing.
I'll call the lfs as they do tank setup and maintenance and see if I can sweet talk them into coming out and looking at this. They told me the gap should be fine, I just don't think it is.
oh yeah.. and after thinking about it a few seconds I pumped the water into three brute trashcans. The gap is back.