Help with my new filter?

[Dakotared]

I bought the Aquatech hex 5 from walmart, set it up but the water wont move through the filter. The magnet works and it spins, its put together fine.. but it wont "suck" up the water for filtering to turn the bio wheel. Any help or suggestions since their help line is down for the weekend. email me? thanks!

 

[SpeedEuphoria]

Did you fill the filter with water? Some of them have a hard time priming, so you need to fill it full.

If you have an internal filter then disregard

 

[Purrbox]

I'm familiar with that filter. Like many it has to be primed by filling it with water. It needs a little help to get going as it's not powerful enough to pull up the water all on it's own.

 

[Dakotared]

thanks its working

got it, thanks its working!!