FBTennisNumberOne
Aquarium Advice Apprentice
- Joined
- Apr 25, 2008
- Messages
- 13
So im pretty new to this forum but i wanted to share a story with yall and see if u has any feedback..
I work at a local petstore and handle all the fish needs...i like to think of myself as a geek lol...i don't know everything but i would like too lol
i had a customer today who was really distaught...
earlier this morning they had gone to PETSMART and bought 3 live plants...the ones that come in a plastic tube...she wanted some forground plants...and i have no clue which ones she purchased...lol becuase she didn't even know what they were called....
she got them home...and placed them in her 30 gallon community tank...with other live plants... her tank had been running for over a year and they had hundreds of dollars invested in the tank...as anyone would with lots of live plants and fish...etc...
within 5 hours of placing the plants in the tanks....EVERY fish in the tank had died except for one angel fish who was gasping at the top sideways...
He died a couple hours later...
She has called PETSMART to complain and all they said they could do was refund the money for the 3 plants...so she has the phone number to talk to a coorperate representative and hopefully they can give her a refund somehow...or give her store credit...
I HAVE NO CLUE WHAT COULD HAVE HAPPENED?
ANY SUGGESTIONS?
she brought me in a water sample from her tank...i tested it for pH, Ammonia, Nitrite, Nitrate, and Phosphate. Her pH was 7.6 which should not have been a problem... and everything else was ZERO except for her nitrate was was barely showing anything..less than 5 ppm i beleive...which is the by product of the nitrogen cycle and only means hasn't done a water change in a week....
SO....does anyone have any ideas on what could have happened?
Im at a loss!
Thanks
Tyler
I work at a local petstore and handle all the fish needs...i like to think of myself as a geek lol...i don't know everything but i would like too lol
i had a customer today who was really distaught...
earlier this morning they had gone to PETSMART and bought 3 live plants...the ones that come in a plastic tube...she wanted some forground plants...and i have no clue which ones she purchased...lol becuase she didn't even know what they were called....
she got them home...and placed them in her 30 gallon community tank...with other live plants... her tank had been running for over a year and they had hundreds of dollars invested in the tank...as anyone would with lots of live plants and fish...etc...
within 5 hours of placing the plants in the tanks....EVERY fish in the tank had died except for one angel fish who was gasping at the top sideways...
He died a couple hours later...
She has called PETSMART to complain and all they said they could do was refund the money for the 3 plants...so she has the phone number to talk to a coorperate representative and hopefully they can give her a refund somehow...or give her store credit...
I HAVE NO CLUE WHAT COULD HAVE HAPPENED?
ANY SUGGESTIONS?
she brought me in a water sample from her tank...i tested it for pH, Ammonia, Nitrite, Nitrate, and Phosphate. Her pH was 7.6 which should not have been a problem... and everything else was ZERO except for her nitrate was was barely showing anything..less than 5 ppm i beleive...which is the by product of the nitrogen cycle and only means hasn't done a water change in a week....
SO....does anyone have any ideas on what could have happened?
Im at a loss!
Thanks
Tyler