Aquazen - We really should know the parameters on the tank and tap water before giving advice but it appears that your fish keeper friend really isn't that motivated. Seems odd given he owns a 480 gallon tank. 8O
In the absence of any information, here is what I'd suggest (better than doing nothing :? ):
1 - Use tap water and perform 25% water changes every 2-3 days until the tank stabilizes. Depending on what chemicals he's placed in the tank it could take up to a month for stabilization.
2 - Do NOT use any
PH buffer chemicals or any other kinds of chemicals in that tank. The only thing you should put in the tank is something that removes chlorine/chloramine. THAT IS IT!
3 - Follow the golden rule that a stable
PH is far more important than the actual
PH value. So if he's trying to get his
PH to a certain level tell him to STOP! Just accept the
PH of the tap water.
4 - Do NOT add any more fish until the tank is stabilized.
Sure the advice I'd provide could change depending on the specifics of the issue but in the absence of any informtion provided, following the above 4 suggestions will greatly help for the vast majority of freshwater fish keepers.